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A Woolworths shopper has praised the ‘exceptional’ customer service of staff after she received a sweet surprise in her online order.
The Sydney shopper shared her gratitude on the Woolworths Facebook page, where she explained the encounter made her morning after a tough week in lockdown.
“Woolworths, this was an exceptional bit of customer service. A really nice surprise when it had been a tough week and a bit of chocolate went a long way to making my morning! Thank you personal shopper!” wrote the delighted customer.
The woman posted a photo of the sweet surprise she received in her online order – a block of Cadbury Dairy Milk chocolate and a handwritten note from the personal shopper who packed her order.
The note read: “Thank you for picking Woolworths for your first online order. Here is a gift for you. Stay safe, from your personal shopper.”
The post from the Sydney shopper comes as Greater Sydney enters week 14 of lockdown, which has put added pressure on “exhausted” supermarket staff who have worked tirelessly amid staff and stock distribution shortages.
However, despite the exhaustion and pressure from the public, Woolworths staff continue to do random acts of kindness for customers who are stuck in lockdowns.
Woolworths worker goes ‘above and beyond’ for shopper
On Friday, a Woolworths shopper publicly commended a staffer who went “above and beyond” even after she had finished her shift.
The woman posted on the Woolworths Facebook page describing her encounter with the “wonderful employee” who served her in Taree, on the mid-north coast of NSW.
“I want to commend one of your employees I had the pleasure of interacting with last night at your Taree store,” wrote the grateful shopper in her post.
The woman explained that the employee, named Amy, who served her at checkout was “helpful and kind” as she carefully packed the woman’s groceries into her bags.
All-the-while Amy engaged the woman in friendly chat, which left the woman feeling like she had “received incredible service from a wonderful employee.”
Surprisingly, the shopper added that the positive experience continued into the car park.
While the shopper was packing her groceries into the boot, Amy walked past, having just finished her shift.
“After complimenting me on my ability to fit it all in the boot, she then offered and insisted on returning my trolley for me!” wrote the grateful customer.
“Amy went above and beyond and in her own time at that! That's [a] rarity these days and she is one employee that you want to hold on to forever!”
Woolworths Good Acts program brightens customers’ days
A Woolworths spokesperson confirmed to Yahoo News Australia that their Good Acts program encourages all team members to brighten customers’ days.
“We try to bring a little good to our customers every day through our Good Acts program,” said the spokesperson.
“From handwritten notes to a box of chocolates, our team likes to go above and beyond for our customers to make their shopping experience extra special,” they added.
Yahoo News Australia understands that gifts offered to customers are at the discretion of the Woolworths store teams, provided free of charge by the store.
Recent Good Acts by the Woolworths staff that have made headlines include surprise boxes of chocolate, bouquets of flowers, cakes, and handwritten cards from staff to customers in lockdown.
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