Woolworths shopper praises staff for ‘thoughtful’ deed
A Woolworths shopper has praised the "thoughtful" deed of staff after receiving a sweet surprise in her online delivery.
The grateful customer took to Facebook to share a photo of the box of Cadbury Favourites and the thank-you note she received in her recent order.
“Can you pass on a huge thank you to the Bendigo Marketplace Woolworths team,” the woman wrote.
“They are not only delivering to the Shepparton area due to so many local staff being in quarantine, but they added this super thoughtful gift."
The note from the Woolworths Bendigo team read: “Hi there, just a little something to get you through these challenging times. Enjoy! From the team @ Bendigo Marketplace Woolworths.”
Another Bendigo customer shared her own experience in the comments, saying the gesture lifted her family’s spirit while in quarantine.
“I also got one. What a surprise it was to get this in my delivery. Thank you very much it lifted the spirits of six kids on day 10 of quarantine,” the thankful shopper wrote.
Woolworths were quick to respond to the positive feedback from the Victorian customer, saying they planned to pass on her kind words with the Bendigo Marketplace store manager to share to the wider team.
“We're so pleased to hear this gift from our Bendigo Marketplace team made you smile. We understand how much this means to you, as you rely on the convenience of our online service,” a Woolworths representative said.
Woolworths shopper taken aback by sweet surprise
It seems Woolworths’ kind acts are on the rise, with another customer publicly thanking the retailer after a random act of kindness involving her home delivery made her smile.
The woman shared a post to the Woolworths Facebook page, praising the retailer for the exceptional service she received, which was “exactly as promised.”
"The text messages were timely and accurate, and the driver was friendly and adhered to all Covid-19 restrictions," she said.
“What’s more, the order was complete and correct.”
The cherry on top of the excellent service was the surprise block of Cadbury Dairy Milk chocolate and thank-you note she received with her order.
“There was a handwritten card thanking me for placing my order and a block of Cadbury chocolate that I didn’t order,” she wrote, alongside a photo of the kindhearted gift.
“Well done Woolies, such a nice gesture that gave me a bit of a boost in such a difficult time,” she said.
“Just wanted to share a good story!"
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These positive acts from Woolworths staff come amid news that thousands of employees have been forced into Covid isolation.
This week, Woolworths' CEO Brad Banducci revealed that staff members are "feeling the impacts of Delta" in an email to customers.
"They are feeling the impacts of Delta very directly, with more than 3,300 team members currently in isolation on the advice of local health authorities," Mr Banducci said.
Since July this year, 330,000 Aussies have chosen to shop online with Woolworths for the first time which has put added pressure on the supermarket and their employees.
Mr Banducci said Woolworths is "deeply appreciative" for their frontline staff and thanked the 3,000 employees who have already stepped forward to get vaccinated at the on-site Distribution Centre clinics in NSW and Victoria.
He assured customers that many of these staff would soon return to work after testing negative to Covid-19 in isolation.
"The good news is that these team members, having tested negative, are starting to be cleared to come back to work," he said.
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