Woolworths shopper taken aback by sweet surprise in online order

·News Reporter
·3-min read

A Woolworths customer has publicly thanked the grocer after a random act of kindness involving her home delivery left her stunned.

The woman shared a post to the Woolworths Facebook page yesterday evening, praising the retailer for the service she received.

“I did my first order for delivery on Sunday, it was delivered today, exactly as promised,” the woman wrote.

“The text messages were timely and accurate, and the driver was friendly and adhered to all Covid-19 restrictions.”

“What’s more, the order was complete and correct,” she wrote.

Following the praise, the woman referred to a photograph, showing a thank-you note and a block of Cadbury Dairy Milk chocolate.

Thank you card and chocolate bar. Source: Facebook
The customer was surprised to find something she hadn't ordered in her delivery. Source: Facebook

She then described the retailer’s random act of kindness which she said gave her a "boost".

“There was a handwritten card thanking me for placing my order and a block of Cadbury chocolate that I didn’t order,” she wrote.

The handwriting on the note is not visible in the photograph, however a printed card saying "Thank You" is shown.

“Well done Woolies, such a nice gesture that gave me a bit of a boost in such a difficult time.”

“Just wanted to share a good story!" she said.

Woolworths positive acts on the rise

A woman’s story is not the first time shoppers have shared stories of random gifts they have received from the supermarket giant.

Upon receiving incorrect items in her delivery, a South Australian woman was surprised to find a team member from her local store drove to her house and personally delivered the missing items with a bunch of flowers.

A Victorian customer has also praised Woolworths online, after receiving a block of chocolate and handwritten note thanking her for shopping at her local store.

After their quick and careful response to a medical emergency in a Queensland Woolworths, a woman went back in store to thank the team, only to be handed a bunch of flowers and a cake.

Additionally, an ACT teenager has been praised after using her first pay packet to pay for an elderly customer’s groceries at her local store.

Woolworths responds to woman’s congratulatory post

A representative from Woolworths has responded to a woman’s post congratulating them for a seamless delivery and free gift.

“We’re glad to hear of your amazing experience with your first online delivery with us,” the representative wrote.

Woolworths delivery truck. Source: Getty Images
Woolworths indicated they wanted to track down the team responsible and give them recognition. Source: Getty Images

The representative requested further information from the woman, whose Facebook profile does not list a location.

“We’d like to pass your praise and positive feedback onto our team for their awareness and recognition.”

Woolworths customers are no strangers to receiving special gifts from the retailer.

However, Woolworths has recently warned customers to be wary of ‘prize survey’ and ‘free iPhone’ scams that are being sent to customers’ smartphones.

Do you have a story tip? Email: newsroomau@yahoonews.com.

You can also follow us on Facebook, Instagram and Twitter and download the Yahoo News app from the App Store or Google Play.

Our goal is to create a safe and engaging place for users to connect over interests and passions. In order to improve our community experience, we are temporarily suspending article commenting