Woolworths customer responds to 'hate' after viral trolley TikTok

A Woolworths customer has responded to what she described as the "hate" she received online from US followers, after her recent TikTok video went viral.

TikTok user @shereenchadoud clapped back at US followers with her 12-second TikTok video captioned: "It’s a Trolley".

“To all the hate I got on my last post, specifically to my US followers. In Australia we have Woolworths and we use a trolley, not a cart, to put our shopping in,” says a voiceover.

The video has since received 58,000 views and over 4,600 likes from Aussies and Americans, who battled it out in the comments over the correct naming of the humble shopping trolley/cart/buggy.

“Why is it that every time ANY country does something, or says something that is a bit different, America is ready to fight?” wrote one commentator.

“Americans think the USA is the only country,” wrote another.

But, some US followers were not going down without a fight in the comments, with several users insisting the correct terminology was “cart”.

The same comments could be found on the woman's original video where people shared comments including: "First, it's a cart not a trolley".

One neutral TikToker even threw Canada in the mix: “Trolleys are carts! It’s just like in Canada they call them buggies.”

The TikToker was also addressing the numerous comments on her original video which questioned whether Woolworths still existed, because a store with the same name had shut down several years ago in the US.

TikTok users continue to battle it out in the comments

The woman's original TikTok video about disinfecting her trolley has been a huge hit and has now reached more than four million views, more than 130,000 likes and 2300 comments.

“You can now disinfect your trolley at Woolworths Bankstown,” says a voiceover on the video, which shows the woman using Woolies’ new trolley sanitising machine.

The TikTok, captioned: "Thank you Woolworths for keeping us safe", showed the woman pushing her trolley into a green disinfecting and pressing a button to begin the disinfection process – which sprays the shopping trolley with disinfectant in under two seconds.

Some questioned the effectiveness of the technology in the comments, since shoppers need to touch the cart before using the machine.

“But you already touched the dirty trolley to push it in there,” said one person.

“But you still have to touch it before it’s disinfected,” said another.

However, the original poster of the video nipped these concerns in the bud, responding: “There’s hand sanitiser as you can see in the video before and after use.”

Despite sparkling debate in the comments, many customers praised the Covid-safe technology as a “good idea” and praised Woolworths for putting their customer’s needs first.

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Woolworths trialling new technology as part of Covid Safe program

The Bankstown store shown in the TikTok is one of the first Woolworths stores to implement the disinfecting station. It joins Oran Park, Glenrose, Wetherill Park, Bonnyrigg and Carnes Hill, who are also trialling the units.

The trolley sanitising units are the latest in Woolworths’ Covid Safe program, which has seen sanitising stations implemented across stores, mandatory thermal screening for staff and additional department cleaning.

A Woolworths spokesperson confirmed that the units have been popular with customers.

“As a food retailer, we already have very high standards of cleaning and hygiene, including the thorough cleaning of high-touch surfaces, like trolleys and baskets,” the spokesperson said.

“As part of our Covid Safe program, we’re trialling new trolley disinfectant units in six of our stores across Greater Sydney,” they said.

“We're always looking for ways to make the in-store customer experience more convenient, and will closely monitor customer feedback on the trial over the coming weeks.”

Woolworths CEO Brad Banducci also confirmed over 3,000 team members have rolled up their sleeves to get vaccinated at the supermarket Distribution Centre clinics in NSW and Victoria, plus thousands more through NSW Health.

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