Woolworths customers plead to use worker's handy product hack

A Woolworths staffer has revealed the handy hack the online team uses to quickly process orders, but the video has left shoppers wondering why they can’t use it too.

The video was shared by the official @Woolworths_au TikTok and shows Woolworths personal shoppers picking up groceries up and down the aisles.

Throughout the video, Woolies staff member Liam Kirley, who shot to fame on TikTok after his in-store videos went viral, explained how online orders are processed.

Still from Woolworths TikTok. Source: TikTok/@woolworths_au
TikTok Woolies staffer Liam reveals how personal shoppers find everything so easily in stores. Source: TikTok/@woolworths_au

“Ever wondered how our online team locates products so fast?” he started the video.

“Well, all your orders are stored on these little RFD units tells our personal shopper exactly where a product is.

“All products are categorised by aisle bays and shelves so if you’re looking for Woolworths chocolate coconut soft-baked cookie, it tells us where it is."

Throughout the short clip, the personal shopper can be seen using the RFD system to locate an item, using the bay number displayed on the shelf.

Shoppers want to use it too

The video sparked interest by Woolworths shoppers who said the system would be extremely helpful to shoppers too.

“Why is this not available in the app for shoppers? I get lost sometimes. We need this for shoppers,” one person said. “Makes shopping lists even better.”

“Definitely! Sometimes I will wander around because the app says something is in stock at my store but I can’t find it,” responded another.

“I wish the Woolies app had this, would help with anxiety,” agreed a third.

Finding products in a grocery store has been a long-time gripe for some customers who say the store layouts keep changing or particular items like eggs keep moving to different sections.

Seniors shopping at a Woolworths supermarket in Canberra, Australia. Source: Getty Images
Shoppers have called for the system to be available in the Woolworths app for them to use too. Source: Getty Images

Does it really work?

Meanwhile, fellow Woolworths staffers said the system isn’t exactly foolproof.

“Well, that’s if the night staff put everything where it is supposed to be,” one person wrote.

“Only if it is sequenced properly,” added another.

However, Liam explains that the system should work and encourages customers to look out for the bay numbers the next time they are in the store.

Liam Kirley pictured in stills from TikTok. Source: TikTok/@woolworths_au
Liam says he can't believe the response his videos have had. Source: TikTok/@woolworths_au

Woolworths have shared a range of handy in-store hacks since launching their TikTiok account at the beginning of the month.

So far they have shared self-serve checkout tips, clever grocery packing tips and how the famous Woolworths doughnuts are made.

The page has already attracted more than 221,000 likes with the aim of giving customers a behind-the-scenes look at how stores are run.

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