Woolworths staffer reveals self-serve checkout hacks on TikTok

·News Reporter
·4-min read

Self-serve checkout struggles are common for some customers, but this handy TikTok video hack has shoppers sorted.

A new video posted on the Woolworths official TikTok page, which launched today, offers a simple hack to stop the self-serve checkout calling for assistance when scanning and bagging items.

But fans of the page weren't only excited to see the hack itself, but the staff member demonstrating it.

Woolworths' staffer Liam Kirley, who shot to fame on TikTok after his in-store videos went viral shared his hack for working the self-serve checkout with ease.

In the video - which has had more than 18,000 views - Liam shared his trick which involves lining up the items to be packed in a single bag before scanning.

The Woolworths official TikTok launched today with helpful hacks for customers. Source: TikTok
The Woolworths official TikTok launched today with helpful hacks for customers. Source: TikTok

"Press I've got a bag on the machine, then place the bag in the bagging area," he explains.

"Then place all the items you want in that bag on the parcel shelf. Then do something called a power slide, you slide items across and the barcodes will scan easier."

He goes on to say that the green light will let you know when it's time to scan another item and when you can move your bag.

Liam also says that pressing the new bag button on the bottom left-hand side of the screen will make it easier to start the process again with a new bag without having to call for assistance.

The short video also revealed a hack for how to scan heavy items without lugging them onto the bagging area or calling staff for help.

"If you've got a bag item like the water, tap the heavy miscellaneous and then tap the item you want in," he shared.

Woolworths staffer star on TikTok

The self-serve register hack is just one of four new videos released by the supermarket giant, which aims to give customers a look at the behind-the-scenes workings of the store.

The new social media comes off the back of Woolies staffer Liam's successful personal TikTok account, where he shared the secrets behind what it's like to work for the supermarket. Some of his videos have been viewed nearly two million times.

His viral videos shot him to TikTok fame gaining him more than 150,000 followers and seven million likes. 

After three years working at the Baulkham Hills store in Sydney's North West, Liam announced he was working his final shift on TikTok, and fans were devastated.

"It's the end of an era," one fan commented.

"Liam why? I am going to cry," said another.

"Can you tell us where your new job is?" asked another fan, keen to keep up with the social media star.

Liam now has the role of Woolworths Content Coordinator and will assist in managing the store's official channel.

Liam says he can't believe the response his videos have had. Source: TikTok
Liam says he can't believe the response his videos have had. Source: TikTok

"I’m amazed by the number of people who engaged with my behind-the-scenes videos or little-known facts about our stores," he told Yahoo News Australia.

"I didn’t expect when I started making these videos that it would eventually see me land a job within Woolworths’ content team.

"I’m excited about the new opportunity to share even more creative and fun content with customers."

Why Woolworths joined TikTok

Woolworths TikTok aims to give customers recipe inspiration, cooking hacks from food experts, a first look at convenient shopping hacks, new stores with unique features, and a behind-the-scenes look at how stores run.

Exterior view of Woolworths Miranda supermarket during the COVID-19 pandemic lockdown
The supermarket giant has joined TikTok to give customers an inside look into how their stores are run. Source: Getty Images

“We are pleased to be launching on TikTok and to give customers an even closer look at what it means to be Today’s Fresh Food People," Woolworths Chief Marketing Officer Andrew Hicks said.

“TikTok is a great platform to share content and we hope can help make customers’ shopping easier through simple and fun tips and insights. 

“In planning the launch on TikTok, it was important we had an authentic voice of our team that would resonate with the channel's audience.

"We’re excited to have Liam bring that same authenticity across a range of content to inspire our customers.”

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