Woolworths shopper shocked to find live cockroach in packet

·News Reporter
·4-min read

A Woolworths shopper was shocked when he found a live cockroach crawling inside a packet of unopened muffins.

The disgruntled customer purchased the mini chocolate chip muffins yesterday from the bakery section of his local Woolies in Spearwood, Perth.

He took to Facebook to share several photos of the unwanted guest in his muffin packet.

“The fresh food people can’t get any fresher than a live cockroach crawling all over the unopened packet of mini muffins that were bought yesterday at Spearwood,” wrote the stunned shopper.

Woolworths responded to the disturbing post, extending their apologies and assuring the customer they would raise the issue with their product quality team.

Screenshot of live cockroach in Woolworths muffin packet. Source: Facebook
A Woolworths shopper was shocked to find a live cockroach in his unopened muffin packet. Source: Facebook

“We're sorry to hear you've found a live cockroach crawling over the mini muffins you purchased yesterday at our Spearwood store,” wrote a Woolworths representative on Facebook.

"We can imagine the concern this would cause as you've mentioned the package was unopened.

“In the meantime, we'd like to let you know that you're more than welcome to return this product, its packaging or your receipt to your local Woolworths store to receive a full refund or replacement,” they added.

‘No way it came from my bakery’ says Woolies bakery manager

The customer said that upon returning the contaminated muffins for a refund, the Spearwood store’s bakery manager had told him “there is no way that it came from her bakery” as they arrived frozen and it would have been impossible for them to survive.

“Made to feel like I put it in there,” wrote the disappointed shopper. “Think I will be going somewhere different to shop.”

Woolworths customers were quick to see the humour in the cockroach catastrophe, with some adding their light-hearted comments on Facebook.

“Oh the good ole place a roach in the package trick to become Facebook famous,” wrote one commentator.

“Just a little taste of things to come when the new world order takes over, they want us eating cockroaches and crickets for protein,” another customer joked.

Man exists Woolworths store with groceries while reading phone. Source: AAP
Woolworths customers were quick to see the humour in the ordeal on Facebook. Source: AAP

Woolworths responds to cockroach incident

A Woolworths spokesperson told Yahoo News Australia that the supermarket takes food safety very seriously.

"We’re aware of the customer’s report and are looking into it with our supply partner to understand how this could have happened," the spokesperson told Yahoo News Australia.

"We’re sorry to hear about this customer’s experience and have offered them a full refund," the spokesperson added.

"We’re not aware of any similar reports on our mini muffin range at this time." 

The bizarre case of the vanishing tomatoes

Another Woolworths customer made a bizarre discovery after opening a can of tinned tomatoes from the supermarket.

Shell McKenzie from the Melbourne suburb of Sunbury told Yahoo News Australia she was baffled when she opened a tin of tomatoes that contained no tomatoes.

Instead, the sealed tin was full of water.

Had the tomatoes mysteriously vanished? Or, were they never there to begin with?

A Woolworths shopper was baffled when she opened a tin of tomatoes that contained no tomatoes. Source: Facebook.
A Woolworths shopper was baffled when she opened a tin of tomatoes that contained no tomatoes. Source: Facebook.

"It was delivered to my workplace," explained Ms McKenzie, who had ordered the Woolworths Essentials brand diced Italian tomatoes online.

"My cook opened it and was shocked it was filled with water…we bought others that were fine."

Sharing her strange find on Woolworths Facebook page, Ms Mckenzie posted photos of the open tin filled with water.

"Received a can of diced tomatoes today and it is filled with water!!! Wtf!!" she wrote.

Woolworths quickly responded to Ms McKenzie to ask for more details and advise her to return the item for a refund or replacement.

"We'd like to look into this for you but do need to grab some details. Can you please let us know the store of purchase, the expiry date and the batch information?" wrote a Woolworths spokesperson.

"In the meantime, we'd like to let you know that you're more than welcome to return this product, its packaging or your receipt to your local Woolworths store to receive a full refund or replacement."

Woolworths admitted they had no idea how it happened and eventually offered Ms McKenzie a $10 goodwill credit.

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