McDonald's worker calls out 'rude' customer habits in angry tirade
The backlash to the young cashier's comments was swift, but she isn't backing down.
A McDonald's worker's tirade against offensive customer behaviour has sparked a war of words. The fed-up employee called out diners for their behaviour at the fast food chain's restaurants.
"One thing that annoys me as a Macca's worker is how RUDE people can be," the cashier posted online. "If you're ordering through the drive-thru, how hard is it to have basic manners?"
"Also, stop leaving all your rubbish and trays and food at tables. Have some basic human decency. The bins are a few steps away, come on."
The post was met with a wave of backlash, as Facebook users argued about how diners should act. Some agreed with the employee, saying they always clean up after themselves out of respect, while others said removing rubbish is the staff's responsibility.
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"It's literally YOUR job to clean the store, not mine," one customer responded, while another wrote, "Employees can't even get an order right and it's on the screen in front of them, now you want us to do your job and clean up something YOU get paid for, not me."
Worker doesn't stop there
After copping plenty of flak for her comments, the disgruntled employee, who resides in New Zealand, returned serve. "I got a LOT of hate on my last post asking people to have human decency and throw away their rubbish after eating, so I am back to make another hot post," she wrote on Saturday.
"Is it THAT hard to not yell at Macca's drive-thru people or front counter workers over a mistake with how your food is made? WE AIN'T KITCHEN. Also, y'all realise this is a Macca's, aye? Ain't exactly fine dining."
"If you treat the workers with respect, you'll get respect in return," the teen continued. "So instead of getting all agro, ask for another and explain your problem. We'll apologise and get you a new item. I ain't in the mood to have nuggets thrown at me again because someone forgot a sauce packet."
McDonald's customers split over criticism
Once again, the worker's post drew an intense reaction. "How about fixing your s**t customer service attitudes and stop rolling your eyes when a customer asks you a question or needs assistance?" one customer questioned. Another wrote, "If the order was right there would be no need to shout."
But some McDonald's fans defended the young employee. "People have to remember most Macca's are practically run by teenagers and it's their first job. Also it's often a stressful and toxic work environment," a supporter commented.
Macca's offers support to young Aussie workers
Unruly customer behaviour isn't isolated to New Zealand, with a string of recent incidents prompting Australian McDonald's employees to speak out. In September, a group of teenagers launched an attack on Macca's workers in a Melbourne restaurant, while in the same month, footage emerged of late-night revellers trashing another Macca's in the city.
In August, an Aussie Macca's worker claimed staff are expected to hit strict performance targets while dealing with customers who don't appreciate the pressure they're under. "We get yelled at and pushed so hard... we sadly can't have a conversation with any customers," she said.
Following the outcry, McDonald's partnered with wellbeing platform Sonder to launch an app offering tailor-made to support its Australian employees. More than 10,000 workers have already signed up to the platform, which gives them access to registered professionals such as nurses, psychologists and emergency responders plus a range of wellbeing resources and safety support.
The vast majority of the fast-food chain's 115,000 employees in Australia are young people, with approximately 75 per cent of team members in secondary school, TAFE or uni. Meanwhile, research has shown people aged 18-24 are more likely to report higher levels of stress, exhaustion and acute mental health then the wider population.
Chief people officer Emma Napoli-Hala said at the time the company had a "big responsibility" to support workers as one of the largest employers of young people in Australia.
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