Coles launches new service to save customers money and time

Nadine Carroll
·1-min read

Supermarket giant Coles is launching a premium service that promises to save customers money and time with every shop, as well as a few bonuses along the way.

Coles Plus is a subscription service that will allow members unlimited access to Coles new Click&Collect Rapid, which allows Coles online customers to order and pick up their groceries in less than 90 minutes, a service that usually costs $5 per order.

Members also have free delivery for all online orders over $100, and one free delivery per month for Liquorland online orders over $50.

Coles Plus members using their free delivery service
For $19 per month Coles Plus members witll get free delivery for all online orders over $100. Source: Coles

There is a dedicated customer care line to assist with any enquiries or issues and double Flybuys points on eligible Coles online purchases.

Click & Collect and home delivery will be the same flat price regardless of the day or time customers choose to shop.

Coles Plus will cost $19 per month and Coles Chief Executive eCommerce Ben Hassing said feedback from families already using the service is positive, with plans to add more updates in the future.

“We know customers love the convenience of Coles Online, but they want more. Coles Plus is the latest way we are rewarding the loyalty of our digitally-engaged customers, ensuring Coles leads anytime, anywhere, anyhow shopping,” he said.

“We continue to see significant growth in demand for online grocery shopping and we are investing in customer experience and capacity, which is having a positive impact on customer satisfaction.

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