Coles driver’s 'frustrating' delivery 'floods woman's kitchen'

A Coles customer has slammed the retailer after an online order was left out in the pouring rain where it was so thoroughly soaked that it “flooded” her kitchen when she brought it inside.

The shopper claims the delivery driver ignored her online note asking for the groceries to be left undercover next to her front door, and didn’t knock when they arrived to deliver them.

She said that after a frustrating experience trying to resolve the matter with Coles’ customer service team, they asked she direct her complaint to the the Bateau Bay store, on the Central Coast, where she purchased from.

“It’s common sense to not leave someone’s groceries out in the rain. I did specify in the description to have the groceries left next to my front door in front of my shoes rack which is on my front porch, out of the weather,” she told Yahoo News Australia.

“If I was not home my groceries would of sat in the rain for however long and I wouldn’t of known.”

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She said previously she had received a text notifying her that her groceries had been delivered, and struggled to understand why this hadn’t been the case this time.

“My floors were flooded from the groceries bags and my boxed groceries also were all soggy and wet. They were falling apart so had to be chucked,” she said.

Deli meats and marinated salmon also had to be thrown away because of the water damage, with consolidating a total loss of about $80, she said.

“I couldn’t believe someone would actually do that. Especially someone who probably makes multiple deliveries a day.”

She said while she gladly accepted a refund for the items she had to throw away, she argued a total refund would have made more sense, particularly given the inconvenience it caused to herself and her three young children.

“It wasn’t just a light sprinkle or rain it was heavy. The spot it was placed on my grass was flooded. That’s how heavy the rain was,” she said, adding that she had used the Coles delivery service three times in the past four weeks without any trouble.

Yahoo News Australia has contacted Coles for comment on the matter.

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