Aldi shopper shares surprising checkout experience: 'It's fab!'

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·News Reporter
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Aldi’s cashiers have a bit of a reputation for speed scanning items through the checkout, but one woman has offered a fresh perspective on the workers sparking discussion online.

Speaking out on social media, the shopper praised the staff at her local Aldi store for always allowing shoppers to take their time.

“People make a big joke out of how fast Aldi cashiers are, but I wanted to give a shout out to my local Aldi at Canterbury,” the shopper said on the Aldi Mums Facebook page.

“Today the guy was waiting for me to unpack my groceries… I had a huge trolley full… and he told me just relax, don’t worry, no need to rush. They’re always like that at my shop and I just wanted to say it’s fab.”

Aldi cashiers have had a reputation for speeding people through the checkout, with their scanning system causing some shoppers a great deal of angst.

 Aldi Discount Supermarket. Source: Getty Images
Aldi cashiers have long been associated with their speedy scanning, but not all customers think this is the case. Source: Getty Images

Surprisingly though, there were dozens of comments on the woman’s Facebook post from others who agreed with her.

“Forster were great for us the other day too, we had the baby with us for the first time and he gave us time to pack at the register,” one person said.

“I've never had a problem with our cashiers being too fast! They are great!” added another.

“I've seen employees help elderly pack their bags at my local Aldi, I've been offered help to pack mine when my back was sore and offered help to pack them in my car,” another happy customer said.

Shoppers share register hacks

Despite most saying they had no issues with speedy checkouts, others said it’s all matter of using some simple hacks to get through the checkout smoothly.

“A big tip is to spread your shopping out along belt so it is slower for cashiers to process,” one person advised.

Aldi products in a trolley. Source: Getty Images
Shoppers shared their hacks, saying it's all about how you take your groceries out of the trolley at the register. Source: Getty Images

“My local is awesome too. But in reality, they can only go as fast as you can clear that tiny section they put your items on,” explained another.

Other shoppers shared their bagging hacks and explained how to slow the cashier down by strategically placing certain items in the middle of your shop.

“Better tip is to put loose veggies (brown onions work well) in the middle of your shop as it buys you some time to sort your stuff that has already been scanned,” one person shared.

“I open my shopping bags and let them slide in the items. Easy," added another.

Not every Aldi is the same

But not everyone has had the same experience. In a separate incident, a shopper from England said she was left "shaking and crying" after being unable to keep up with the fast checkout speed at Aldi.

Mother-of-three Nicola Fuller said the quick scanning of the cashier at her local store was "ferocious" and when she requested they slow down she said they were "disgracefully rude".

“I asked the cashier to please stop scanning through more food and that it felt like he was throwing the items at me," she told Teeside Live.

"I was shocked how someone in customer care could disregard my struggle with no empathy or care whatsoever. It's totally unacceptable."

The 35-year-old shopper said that when another employee tried to intervene, the cashier stormed off.

An Aldi spokesperson told Teeside Live that they had issued an apology to the customer.

Ongoing Aldi issue

The speed of Aldi cashiers has been an ongoing gripe with some customers, particularly those concerned about elderly shoppers.

In February, an Aldi customer in NSW expressed her concern over the speed of the checkout after witnessing an elderly lady struggle to keep up.

Aldi responded stating that staff adjusts their scan speed based on each individual shopper.

Aldi customers walk in to store. Source: Getty Images
Aldi cashiers have previously faced criticism for scanning too quickly. Source: Getty Images

“Our employees will review and adjust their scan speed based on how quickly or slowly each customer packs their shopping,” the spokesperson told Yahoo News Australia in a statement.

“If any customer would like an Aldi employee to slow down at the checkout, we encourage them to kindly request this. Our stores are designed to ensure customers can do their weekly shop in an efficient and convenient way.

“One way we can do this is by asking customers to place their groceries back in their trolley once they have been scanned, and then pack at their own pace at the long bench behind the tills.”

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