'Complete chaos': Aldi shopper's plea to checkout staff after 'upsetting' scene

Brooke Rolfe
·News Reporter
·3-min read

Customers have expressed a desire for Aldi checkout staff to scan items at a slower pace after a woman watched as an elderly shopper became overwhelmed trying to pack her groceries.

The scene unfolded at an Aldi store in NSW last week when the elderly customer battled to keep up with the quick pace of her cashier.

A woman had no choice but to watch the shopper, who refused her help, struggle with what she described as Aldi’s “rush in, rush out” approach.

“Once her goods were beginning to scan the cashier was going so fast, I could see the poor lady struggle to put it back into her trolley, by the time she walked a short distance to the end of the cashier table, a third of her goods were sitting there already,” the observer wrote on Aldi’s Facebook page.

“The cashier had to stop scanning as there was no space left... the queue had built up so far, despite this the cashier didn't call for another register to open.”

An Aldi store is pictured.
Aldi has come under fire for its rushed checkout process. Source: Getty Images

The woman watching detailed how the cashier began putting the shopper’s items into her trolley to clear space for more products to be scanned.

“The lady was visibly upset by how rushed she was. At the end she paid for her goods as the cashier loaded up the last of her goods into her trolley and told her to use the bench to sort it out,” she wrote.

She added while she normally had no issue personally with using the separate bench to pack her groceries, seeing the older woman struggle had changed her mind.

“It was complete chaos and now the poor lady had to spend more time getting pushed about trying to sort her trolley after the cashier just threw things everywhere (eggs under milk cartons, bread loaf under tins, toilet paper squashing everything).”

The woman implored Aldi to consider a re-evaluation of its “rush in, rush out” attitude, revealing she struggled with anxiety each time she approached the registers to check out.

“I know the cashiers scan things as fast as possible and will then try to throw all my stuff in the trolley. I hate this. Why not just slow down the pace a little?” she wrote.

A supermarket cashier's hands scanning groceries.
Shoppers have pleaded for checkout staff to slow down while scanning items. Source: Getty Images

Others agreed with her argument, sharing how they too had struggled with the rushed checkout process when shopping at Aldi.

“This is why I hardly ever shop at Aldi. I have rheumatoid arthritis in my hands so it can be hard for me to pick things up especially fast,” one wrote in a comment.

“Agree! I suffer ankylosing spondylitis and my back is stuffed entirely! Because of that I can’t move fast or even lift more than a couple of kgs. My anxiety goes through the roof when I hit the Aldi checkouts,” someone else added.

An Aldi employee responded to the original shopper’s post claiming they were concerned to hear about what she had seen and would “look into this further”.

Aldi says staff adjust speed according to shopper

An Aldi spokesperson said staff adjusted the speed they scan groceries based on each individual shopper.

“Our employees will review and adjust their scan speed based on how quickly or slowly each customer packs their shopping,” the spokesperson told Yahoo News Australia in a statement.

“If any customer would like an Aldi employee to slow down at the checkout, we encourage them to kindly request this. Our stores are designed to ensure customers can do their weekly shop in an efficient and convenient way.

“One way we can do this is by asking customers to place their groceries back in their trolley once they have been scanned, and then pack at their own pace at the long bench behind the tills.”

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