'I couldn't open the door ': Coles delivery 'dumped' in inconvenient location

Yahoo News Staff
·2-min read

A Coles shopper has take to Facebook to complain after an online grocery order was left “dumped” directly in front of his building’s front door, blocking the entrance for himself and the other residents in the apartments.

“Hi Coles, please advise why would your delivery person need to dump all my orders in front of a building's main entrance with door opening outwards and jamming the door?” the upset customer wrote on Coles’ Facebook page along with a photo of his order placed directly in front of a glass door.

The Victorian man wrote he was unable to open the door with ruining his groceries.

“I couldn't open the door without squeezing all those bags.”

A Coles online delivery order that was place directly by a building door blocking the entrance
The Coles customer said his groceries ended up being squashed when he tried to open the door. Source: Facebook

Another shopper responded to the post saying she had experienced a similar issue with other deliveries.

“This has become such an issue (groceries, parcels, restaurant meal deliveries) that you have to wonder if a lack of common sense is part of the requirements to do that job. It is SO frustrating!” she wrote.

It comes as a Sydney resident was left unable to leave their home after a Coles delivery driver blocked off their driveway with the truck despite not making any deliveries to that apartment building.

Supermarket customers have called for more care to be taken with home deliveries, with one Woolworths customer claiming her food was ruined after a bottle of Dettol leaked over fruit it was packed with, leaving them inedible.

Coles responded to Yahoo News Australia and suggested customers leave delivery instructions when placing their order online if they would like drivers to leave orders in a specific place.

“All Coles Online orders are currently being delivered “unattended”, which means they are left at the customer’s door and a text is sent to notify the customer when they have arrived.

“Unless otherwise instructed by the customer, our Customer Service Agents locate a safe, discreet, weather-proof area at the delivery address to leave the order,” a Coles spokeswoman said.

Coles added they had apologised to the customer.

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