Woolworths shopper fumes over plastic bag error with online delivery

Brooke Rolfe
·News Reporter
·2-min read

A Woolworths shopper was left fuming after she says items in her online shopping order were delivered in plastic bags despite requesting paper ones.

The customer firmly requested the supermarket “stop it” in a fiery post to Facebook on Sunday after receiving the delivery at her Sydney home.

She expressed her confusion over why cans of cat food were packaged in separate plastic bags when she paid extra for all items to be delivered in paper bags, which Woolworths charges 20 cents for each one.

“What on earth is this?” the outraged shopper wrote in her post.

A Woolworths shopper said her online delivery was packed in plastic bags despite paying extra for paper ones.
Despite paying extra for paper bags, the Woolworths shopper received some items in plastic. Source: Facebook

“I get my groceries delivered and pay extra for paper bags because I don’t want plastic. And then you put each can of cat food in a separate plastic bag and then put the bagged cans into a paper bag,” she said.

The customer said perhaps the packaging style could have made sense if the plastic bags contained items fragile items, but that wasn’t the case given they contained “metal cans of cat food”.

“The eggs and glass jars weren’t in their own bags, so why this?” she wrote.

“I have already stopped buying fresh fruit and veg from you because (aside from being near rotting every time) you put individual pieces of fruit in little plastic bags.”

Several cans of cat food packed in separate plastic bags sit on the Woolworths shopper's kitchen bench with a paper bag in the background.
There were several cans of cat food packed into individual plastic bags. Source: Facebook
A Woolworths sign declaring 'we're now single-use-plastic bag free'. A spokesperson for the supermarket said the customer's paper bag error was due to a rare mistake by a personal shopper.
A Woolworths spokesperson said a personal shopper was behind the mishap. Source: Getty Images

A Woolworths spokesperson told Yahoo News Australia the packaging mishap was the result of a rare mistake from a personal shopper.

“At Woolworths, the safety of our customers is our top priority. To prevent cross-contamination during a delivery we ensure chilled pet food is separated from food for human consumption,” the spokesperson said.

“Our personal shoppers do this by bagging each chilled pet food product separately, or placing the product in a separate bag dependent on the customer’s selection.

“On this occasion a personal shopper appears to have separated tin pet food in a bag, which isn’t our usual practice.”

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