'Not happy': Coles delivery driver blasted for 'lazy' act

Brooke Rolfe
·News Reporter
·2-min read

A Coles delivery driver has been criticised for parking across a driveway and blocking a resident from leaving their home.

The disgruntled resident said it was far from the first time a Coles driver had parked in the inconvenient spot outside his home in Matraville, an eastern suburb of Sydney.

He complained on Wednesday after a confrontation on Saturday with a driver he accused of being lazy. The man claimed his driveway on Bunnerong Road was blocked at 11.53am.

The man asserted “this has to stop” in a post to the supermarket’s Facebook page, saying he was unimpressed at the excuses drivers had offered him.

The driver was slammed for blocking a man's driveway on Saturday. Source: Facebook
The driver was slammed for blocking a man's driveway on Saturday. Source: Facebook

“The standard 'BS' excuses of ‘I was only five minutes’ or ‘I'm only going to be five minutes’ are totally unacceptable, especially when I have to get in and out of my driveway to take a family member to and from a medical appointment (or for any reason, really),” his post read.

“I also do not then need backchat and arguments from some lazy driver who does not obey the basic road rules, let alone act with common courtesy and consideration.

“It happens far too often, it is not good advertising, and not good for your company's PR! He was not even delivering to anyone in my building.”

“Not happy Coles.”

Coles said it would take the issue up with the driver and its online team. Source: Facebook
Coles said it would take the issue up with the driver and its online team. Source: Facebook

A supermarket employee responded to the man’s complaint, assuring him that his feedback would be passed on to its online team, and the matter would be addressed with the driver.

Additionally, they said they were “sorry to hear” about the man’s “poor experience”, and requested that he send them a private message to go over further details.

A Coles spokesperson told Yahoo News Australia drivers usually parked in the “closest, safest” location possible.

“Our Coles Online Customer Service Agents park in the closest, safest location to deliver grocery orders to our customers,” they said in a statement.

“We were concerned to see this feedback from a neighbour and have reached out to them to learn more.

“Customers have the option to provide delivery instructions for our CSAs if they live on a busy road or if their property is hard to locate, this helps keep our CSAs safe and ensures deliveries arrive on time.”

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