Woolworths shopper left feeling 'violated' after online delivery fail

Yahoo News Staff and Brooke Rolfe
·3-min read

A Woolworths customer said she was left feeling "violated" after a delivery was placed inside her house while nobody was at home.

Alesha Em-Sulayman told Yahoo News Australia she returned to her Liverpool house on Saturday to find her Woolworths online delivery in her house.

"I was shocked and then it struck me that someone who I do not know anything about has been in my home," she said.

The Woolworths customer's delivery
The Woolworths customer told Yahoo News Australia she returned to her Liverpool house on Saturday to find her online delivery had been put inside while she was out. Source: Facebook

Ms Em-Sulayman explained that while she wasn't sure if she had locked her door when she left for the day, she didn't see that as an excuse for a delivery driver to enter her home while nobody was there.

"The door was not left open, it was closed and all the curtains were closed. I believe it was locked but the courier would have had to try and open the door to know if he could get in or not," she said.

"I feel violated and I actually feel unsafe... I don’t know if he just left the shopping, he could have gone through my personal things. I have no idea."

Woolworths investigating customer's complaint

A Woolworths spokesperson told Yahoo News that delivery partners are trained to only ever enter a customer's home with their express permission and the supermarket was investigating the matter.

"We're following the matter up with our transport provider, who will in turn address it with the driver," the spokesperson said.

A Woolworths delivery
A Woolworths spokesperson told Yahoo News that delivery partners are trained to only ever enter a customer's home with their express permission Source: AAP

Ms Em-Sulayman shared the experience on Woolworths Facebook page demanding answers.

"I wasn’t home to take delivery... but your driver decided it was ok to open my door and help himself (aka break in) into my home while nobody was home...seriously, WHAT THE ACTUAL HELL?!?!?!" the upset customer wrote.

Mum no longer feels safe in her home

Social media users were divided over the delivery, with one assuming the delivery driver may have been trying to do a favour.

"Maybe turn off the option to leave unattended? Maybe your door was slightly ajar and he/she thought it was for their benefit to leave your groceries inside so they wouldn’t spoil?" one user commented.

"You left your door unlocked?" another person asked.

Woolworths told Yahoo News they had made contact with Ms Em-Sulayman and apologised but the Sydney mum said she no longer feels safe in her home.

"We didn’t sleep in our home last night because I literally feel sick to the stomach that someone was in my home," she said.

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