Woolworths shopper shocked to find used nappy in online order

A Woolworths customer her been left "shocked and disgusted" after she made a bizarre discovery in her online order.

Speaking with Yahoo News Australia, the shopper named Wilma from Melton South in Victoria said she was shocked when she opened one of her delivery bags to find a used wet nappy.

“I just couldn’t believe my eyes,” she said.

“I thought to myself: 'Is this really what I think it is?' Why the hell have we got this with our shopping?”

Her order was delivered on Tuesday morning at 11am and her husband helped her take the shopping to the kitchen after it was left at the front door by the delivery driver.

“He was bringing all the bags up for me to put away and I noticed one bag was different from all the other bags. I had put all the other shopping away and I thought, 'oh well I’ll see what’s in this bag',” she explained.

A used nappy inside a Woolworths bag. Source: Supplied
Wilma said she couldn't believe that there was a wet nappy in a Woolworths bag delivered as part of her online order. Source: Supplied

“At first I couldn’t figure out what it was because it was all wrapped up. I thought, 'what is that?' and unfortunately, I picked it up and took it out of the bag. I thought, 'this is all wet, what is going in here?'

“Then it dawned on me what it was. I mean, I’m a 73-year-old woman so I haven’t seen anything like that in some time.”

Wilma says she has been shopping with Woolworths online for at least 10 years and has never encountered anything like this.

Following her bizarre discovery, she decided to post about it on Facebook.

“I don’t like to cause a fuss, but I just had to tell somebody about this,” she said.

“My son is a former Woolies employee and he said I should definitely tell them.

“He ran the online department in Queensland for four years and said this would not have come out of a store. He said it’s probably from the driver because they’re not allowed to stop for bathroom breaks.”

Shoppers stunned by bizarre find

Wilma posted her story on Facebook and her son then shared it on the Woolworths Facebook page.

Unsurprisingly, Wilma’s story has received a lot of comments from customers perplexed as to how this could happen.

Exterior view of Woolworths Miranda supermarket during the Covid-19 pandemic lockdown.
The customer says she's been shopping with Woolworths online for 10 years and nothing like this has ever happened before. Source: Getty Images

“That’s just wrong on every level,” one person wrote on Wilma’s post.

“Makes me glad I don’t have someone pick my order and get delivered,” said another.

“How disgusting and the question needs to be asked why is there dirty nappies in bags that are being used to pack orders.”

Another person commented on the Woolworths page saying: “This is what happens when people take a video of Woolworths drivers who stop along the road for taking a leek... they look for alternatives.”

Woolworths investigates 'concerning claim'

A Woolworths spokesperson told Yahoo News Australia that they are looking into the situation.

"This is a concerning claim and we’re keen to investigate it with our delivery partners," the spokesperson said.

"We’ve been in contact with the customer to apologise and will be looking into this as a matter of urgency."

Wilma says she has been contacted by Woolworths via a message on Facebook and was told a representative will call her.

She said she's now also considering contacting the health authorities regarding the matter.

"My son said I should ring the health department because they've just broken so many rules and it's very concerning. But I'll wait to see what Woolworths say," she said.

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