Woolworths shopper sends warning to self-serve checkout users: 'Rip you off'

A Woolworths customer has taken to TikTok to warn fellow supermarket shoppers to always double check product prices at the checkout.

The eagle-eyed Woolworths shopper, known as @halffiloaussie, posted a video showing a significant price discrepancy he noticed after scanning his iced coffee can at the self-serve checkout.

“Imagine how much they rip you off without you even knowing!” reads the caption of the 14-second clip.

Stills from TikTok video of Woolworths drinks shelves and shopper scanning iced coffee can at self-serve checkout
The Woolworths shopper exposed a 15-cent price difference that he noticed after scanning his iced coffee can at a self-serve checkout. Source: TikTok/@halffiloaussie

In the video, the TikToker grabs a 275ml Suntory Boss Double Espresso Iced Coffee can from the shelf at his local Woolworths, which is advertised for $4.20.

However when he scans the item using Woolworths’ self-serve checkout, the supermarket charges the shopper $4.35 – an increase of 15 cents.

'Always double check the prices' warns Woolworths shopper

“Always double check the prices when using supermarket self-serve checkouts! Woolworths please explain?” says the voiceover in the TikTok.

Supermarket shoppers quickly responded in the comments, echoing the man’s frustration at these common price discrepancies.

“Woolworths do it ALL the time,” wrote one shopper.

“I know it's not much, but if you do a big shop and the majority is like this, it does add up,” wrote a second.

The TikToker responded to this comment, saying: “Exactly, 15 cents on its own isn’t much, but imagine if you did a big shop, like $200, who knows what else they’re up charging you on?”

Woolworths confirm price discrepancy due to 'human error'

A Woolworths spokesperson confirmed to Yahoo News Australia that the price discrepancy was due to a "human error" and apologised to the customer.

"We take great pride in offering our customers a positive experience in our stores and are disappointed to have missed the mark on this occasion," said the spokesperson.

"While we always strive for accuracy and clarity, we do unfortunately see human errors from time to time. Customers can always raise questions with our store teams who are happy to assist," the spokesperson said.

"We apologise to the customer for the error and we are working with our store teams to have this resolved quickly."

'Bane of my existence': Supermarket workers explain pricing error

Not everyone in the comments was quick to slam the supermarket for the pricing error.

Several supermarket workers determined that an employee had forgotten to swap out the price changes for the day.

“Easy. Old ticket price which no one replaced. It happens,” wrote one supermarket worker.

“Someone didn’t put up the price changes for the day,” chimed a second.

Woolworths self-serve checkouts
Woolworths shoppers quickly responded in the comments, echoing the man's frustration at price discrepancies. Source: Getty

“They probably just forgot to replace the tickets. They literally get changes every single week,” wrote a third.

While another wrote: “As someone who works in a supermarket, it’s the bane of my existence.”

Woolworths shoppers point out Scanning Code of Practice

Others took the opportunity to highlight the supermarket Scanning Code of Practice, which entitles customers to receive a product for free if an item scans higher than the advertised shelf price.

Woolworths, Coles, and Aldi have all signed up to the Scanning Code of Practice, however, there exists some exclusions under the code.

Products excluded from the Scanning Code include items with a shelf price greater than $50, tobacco and liquor products, third-party gift cards and items without barcodes.

A Woolworths worker on TikTok confirmed that the item was eligible for the Scanning Code in the comments, writing: "Yes, you can complain to the services area and they will give that to you free."

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