Woolworths shopper blasts botched delivery: 'What a joke'
A Woolworths customer has slammed the retailer online, after incorrectly receiving several bags of pasta instead of her online order.
“After being a dedicated Woolworths shopper for many many many years, tonight I have been absolutely disappointed,” the Sydney woman wrote on the Woolworths Facebook page.
“This order was strategically placed and delivery selected while I sat in hospital with my unwell daughter so that I didn’t have to go out and do the groceries,” she said.
“Grocery items that were meant to be delivered to me have landed on someone else’s doorstep, [items] that I need at home to be able to cook tomorrow night's dinner, as well as essential items such as toilet paper.”
The customer said that someone else's order was delivered to her by Uber, and slammed the grocery giant for a “lack of empathy” as she attempted to rectify the problem.
Stating that she was on hold for 30 minutes before speaking with a Woolworths team member by phone, the woman was told that she could keep the incorrectly delivered pasta, but will instead donate it to charity.
Meanwhile the woman's original order would not be re-delivered until Monday, leaving her livid.
“What a joke!” she said.
The customer said she was also offered a refund, but was told it would take 3-5 business days to be processed.
“What about those poor vulnerable people that may be down to their last cent and don’t have any money to wait to redo their shopping in 3-5 days? I also can’t wait until Monday for a redelivery on fresh items for school lunches.
“Thank you Woolworths for the huge inconvenience of me having to go and do my groceries in person after this was not what I wanted!”
One passionate Facebook user slammed Woolworths for inconveniencing the customer, suggesting additional compensation is in order.
“This customer has been shown no compassion by your online delivery team, how about some compensation to this customer who looks like she has had a rough weekend. Maybe a small donation to a charity of her choosing,” they said.
Yahoo News understands that Woolworths representatives are in touch with the woman to rectify the issue.
Woolworths addresses delivery gripe
A Woolworths spokesperson has told Yahoo News that this particular delivery mishap is due to human error.
“Our drivers deliver hundreds of thousands of online orders around the country every week,” the spokesperson said.
“While we work hard to make sure every order is delivered correctly, human errors can happen from time to time and we regret the mix-up on this occasion.
“We have contacted this customer to resolve the issue and are looking into the delivery to understand how this happened.”
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Woolworths celebrates employee for kind act
Woolworths is celebrating a staffer’s above-and-beyond customer service act, after an employee personally delivered missing online order items to a customer in Covid-induced isolation.
The customer took to TikTok to thank store manager Mansi, who kindly brought her the missing items along with a note and some chocolates.
Woolworths’ Group Manager David Lannary praised the staffer in a recent statement.
“We try to bring a little good to our customers every day and we're glad to see Mansi took such wonderful initiative in her first official week as store manager,” he said.
Mansi, who manages the Victoria Park Woolworths in Western Australia, said that when she heard that her customer was missing some items, she immediately wanted to help.
“It was a small act of kindness that I could do for the customer. I am glad we were able to help,” she said.
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