Woolworths, Coles customers praise 'incredible' workers: 'Big shout out'

·News Reporter
·4-min read

Supermarket customers have been praising Woolworths and Coles staffers on social media, following exceptional customer experiences.

A delighted Woolworths customer took to his public Instagram account to recognise a specific staff member at a Sydney store who went above and beyond.

“Just want to give a big shout out to a young employee Mustafa at Woolworths at Casula,” a delighted Instagram user wrote.

“The last 3 times I have been served by this young gentleman who I’ve just found out today is relatively new in his employment.”

Woolworths façade from outside. Source: Instagram
The customer commended Woolworths on hiring a genuine people person in his post. Source: Instagram

The Instagrammer said that his personal experiences with the team member were not the only thing that prompted him to make the post.

“What amazed me even more about Mustafa is that he went out of his way to see if a staff member could help an elderly lady load groceries into her car,” he said.

“Congratulations to Mustafa and your parents who have obviously brought you up well, and to Woolies for employing someone who really loves their job and people.”

“If this is the new norm in retail, we are in for an incredible ride,” he said.

The post, which was also shared to the poster’s LinkedIn, has attracted comments from other users.

“Good humans are in short supply - we should recognise them when they show themselves,” wrote one LinkedIn user.

“It’s all those 1% that deliver a great experience regardless of if you’re a specialty or large corporation,” the poster replied.

Coles customer tells of ‘friendly and efficient’ experience

A customer from Coles has also spoken out about an above and beyond customer service experience at their local store.

Sharing her experience to Coles’s Facebook page, a Queensland woman wrote about a positive experience she had at the Yarrabilba store.

The woman’s post also featured a photograph of her receipt, showing the date and time of her visit, as well as the name of the team member that served her.

“I'm not sure if the young lady serving me for my large shop at the register was Sarah; she did swap 3/4 of the way through with another young lady,” the customer wrote.

Coles façade on left, Coles receipt on right. Source: Getty Images (left), Facebook (right)
The customer was very enthusiastic about naming the person who helped her. Source: Getty Images (left), Facebook (right)

“I just wanted to say I don't usually shop at this store, but I certainly will again as it's been many years since I've had such friendly and efficient service and it was the same from both staff.”

Facebook users took to the comments section to tag a Coles Customer Service Manager in the post, who thanked the woman in a comment.

“Thank you so much for your lovely feedback and comment, as the Customer Service Manager I will make sure this is passed on,” she said.

“We pride ourselves at Yarrabilba for looking after all our customers but it makes it much more worth it when it’s appreciated.”

Random acts of kindness going both ways

The effects of Covid-19 have caused significant stress for retail workers and customers, but it seems that acts of kindness are seemingly on the rise.

Through an initiative by The Kindness Pandemic, members of the public are being encouraged to pay it forward, spread kindness, and brighten someone’s day.

Via one of the Kindness Pandemic’s supermarket campaigns, supermarket customers have been leaving thoughtful notes around stores for team members to find.

Tweet showing a note stuck on an empty shelf that says 'thank you for your hard work, we appreciate you'. Source: Twitter/Woolworths
Supermarkets are appreciative of the initiative. Source: Twitter/Woolworths

Sharing one of these notes to their official Twitter account, Woolworths said: “We’re so proud of our dedicated team and we thank all our customers for your continued support.”

A TikToker also recently gifted the staff at her local Coles store with a large box of chocolates, telling her followers that “during tough times like these you need to do something kind for others.”

Supermarket giants Coles and Woolworths have also been commended by customers on social media after customers have discovered handwritten notes, boxes of chocolates and flowers included in online deliveries.

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