‘Glass all over’: Coles shopper's shock over 'huge bang' while cooking dinner

Nadine Carroll
·2-min read

A Coles customer has blasted the supermarket after the glass lid of a frying pan purchased just days earlier shattered when she tried to cook with it.

Georgia Borresen took to the Coles Facebook page to ask for answers when minutes after heating up the Cook & Dine saute pan on her gas stove cooktop she heard a "huge bang" and discovered the glass lid was destroyed.

"So our week old pan purchased from Coles was just put on the stove to cook our dinner and the lid completely shattered!! What the hell?" Ms Borresen wrote on Facebook on Wednesday, along with two images of the broken frying pan lid.

A Coles-purchased frying pan with a lid that shattered when a customer used it.
A Coles customer took to Facebook to ask for answers when minutes after heating up a new frying pan, the glass lid shattered. Source: Facebook

The unimpressed Coles customer told Yahoo News Australia she had purchased the frying pan from the Amaroo store in Canberra just under two weeks ago.

Ms Borresen said she and her partner had used the pan "maybe five or six times" before the lid broke.

"It sent glass all over the floor and stove," she told Yahoo News Australia.

A Coles representative responded to the social media post and asked the shopper if she could provide images of the barcode and packaging so they could investigate the incident.

"We’re disappointed to see this, and we’d like to look into this further. Could you please confirm which of our stores you bought the pan from?" the representative asked.

Ms Borresen told Yahoo News Australia that while she welcomed Coles' offer of a full refund for the frying pan, she was unable to bring the destroyed pan to a store.

"Not sure how we are supposed to take shards of glass into the store?" she said.

A Coles spokesperson told Yahoo News Australia they were investigating the matter.

“Coles takes the quality of all our products seriously and we have contacted the customer to get more information," the spokesperson said.

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