A dad claims he was given the hotel room from hell while on a holiday to watch his football team.
David Anderson, 50, travelled to Liverpool in the UK to watch his team compete in the Champion’s League final earlier this month.
Mr Anderson booked a one-night stay in the two-bedroom apartment at the Albert Dock River View Apartments, which cost him $680.
He booked the apartment for his fiancee and her daughter and his son and son's girlfriend.
But he claims he was greeted with a dishwasher full of dirty and mouldy dishes, a toilet door with no handle and yellow goop he believes could be insect larvae on the floor of the building.
"There was mouldy bread in the cupboard,” Mr Anderson said.
"I do not know what the bizarre yellow substance was, it seemed like insect eggs, I touched them and they were soft.
"The bedding looked like it was a fire hazard.”
Mr Anderson said “the whole place was disgusting”.
He claims he was initially concerned when he attempted to contact the owner about parking and arrival times but never got a response.
The 50-year-old alleges when he turned up at the apartment, no key had been left for him and he was told by the owner to reach into the letterbox and get it, but the gap was too small.
He paid for the stay via Booking.com, and claims he made numerous efforts to contact the property’s owner but she allegedly blocked him – and was later told by the holiday site he was entitled to just $100 compensation.
“When I tried to speak to the owner to discuss the problems, she said ‘you should be lucky you got a room in Liverpool for $640, and she has now blocked me on WhatsApp,” Mr Anderson said.
“It was so upsetting – the girls started crying but I said to everyone ‘just go and enjoy the day’.
Mr Anderson had tried to look elsewhere for alternative accommodation, but due to the fact around 750,000 people had descended on the city for the football found he would have been $4500 out of pocket to move somewhere else, leaving he and his family no choice but to brave a stay.
“I was fuming at the time,” he said.
"Booking said I should have rung and I would have got somewhere else, but the reason I didn’t ring was because on their website there was nowhere available that wasn't ($3600) to ($4500) for the night in Liverpool.
"When I rang Booking.com I told them I wanted a full refund, they said on the basis of the pictures I should get $100.
"We left on Sunday, thank God Liverpool won!"
Caters News contacted Booking.com for comment.
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