A Queensland woman was shocked to find Australia Post letters and parcels dumped inside a bin outside a petrol station.
The woman opened the bin to dispose of her empty coffee cup when the undelivered mail caught her eye and she decided to snap a picture to send to her daughter.
The picture shows bundles of unopened mail tied together by elastic bands inside the general waste bin in the Glass House Mountains, a rural area south of the Sunshine Coast.
Ashleigh Sellars posted her mother's picture on Facebook and asked if anyone in the area is still waiting for mail to be delivered, highlighting that an incident like this could be the explanation.
"If you live in Glass House Mountains and haven't received parcels or mail that you are expecting this will be why," Ms Sellars said.
"I am also someone who has been waiting for letter and packages to arrive since end of November and haven't," the frustrated resident said.
Mail retrieved and sent on its way
After spotting the picture on Facebook, a member of the Glasshouse Country Men's Shed notified Australia Post who 'retrieved the mail in question'.
The member explained to the concerned residents on Facebook they had an "in-depth discussion and the incident is now under Australia Post investigation".
Australia Post confirmed this report to Yahoo News Australia and said it "unreservedly apologises" for the incident.
Australia Post said these actions do not match the "high level" of service they expect when delivering mail to the community and are "investigating circumstances around the issue".
The spokesperson assured Yahoo News the majority of the retrieved mail has now been delivered to the intended recipients.
"We take seriously our responsibility to deliver mail and parcels in our care and the vast majority of items are delivered safely," Australia Post said.
Both Australia Post and the member of Glasshouse Country Mens Shed praised the community for working together to straighten out the issue.
"We thank the community for their efforts in recovering this mail," Australia Post said.
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