Video of the incident, captured by front-of-home surveillance equipment, shows the postie scanning the parcel before throwing it towards the ground a few metres away. The surveillance footage is complete with audio and a loud noise is heard as the parcel appears to bounce off some lattice and onto the ground.
Although the toss might not seem too rough at first, the video's accompanying caption on Facebook points out the parcel contained a fragile part for an old car. "Quality air service from their bike to your door apparently. Just a fragile 20+ year old car part being thrown," the caption reads.
Comments on the post were overwhelmingly supportive of the customer. "Typical AusPost. No care, no responsibility!" wrote one viewer, while a second added, "What a dumb thing to do, even toddlers learn to not throw things." A third person joked that it was a "new premium service called air post. Supposed to arrive even quicker than express."
Australia Post responds
A spokesperson for Australia Post addressed the incident in a statement to Yahoo News, saying, "Australia Post has zero tolerance for the throwing and mishandling of parcels. We unreservedly apologise for the unacceptable actions shown in the video, which are not in line with our usual processes or the high service standards we expect of our people."
The spokesperson added that postie in the video had been identified and fellow employees have since received further instructions about how to properly deliver packages. "We have spoken to the individual involved and have put in place additional training to reaffirm to our people the correct parcel handling procedures," the spokesperson said.
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