Woolworths shopper's 'appalling' find in home delivery

Brooke Rolfe
·News Reporter
·2-min read

A shopper has claimed that an item that should have been tossed in the bin ended up in her Woolworths delivery of fresh produce.

She said an empty Dare Iced Coffee bottle arrived with the groceries on Sunday morning being delivered from the retailer’s Airlie Beach Central store in Queensland.

The discovery of the old plastic bottle, which still contained traces of its former contents, was enough to leave her repulsed, particularly given the ongoing threat of coronavirus.

Woolworths store pictured.
Woolworths has been criticised for delivering an old iced coffee bottle to a customer. Source: Google Maps

“Found this empty iced coffee (which I didn’t order and is clearly someone’s dirty rubbish) in my $700+ delivery of groceries from Airlie Woolworths this morning,” she wrote to the supermarket’s Facebook page.

She explained the dirty bottle was buried in a bag with some of the fresh produce she purchased.

“Considering the current Covid climate I am quite disgraced and disgusted.”

People online ‘disgusted’ by Woolworths shopping find

Others were equally alarmed by the discovery, with one describing it “appalling” and another “disgusting”.

An employee from Woolworths said they were “sorry to see there was an empty iced coffee in your order from our Airlie store”.

“We understand how disappointing this would be, especially because it was packed in with the fresh produce in your order,” they wrote in a comment.

Dare Iced Coffee bottle found in online delivery.
This bottle was found in a bag with fresh produce. Source: Facebook

“We'd like to look into this further for you and share your feedback with our Airlie store for their awareness.”

A Woolworths spokesperson told Yahoo News Australia the customer had been offered an apology in the form of a voucher.

“We dispatch thousands of online deliveries around the country in full every day. We’re aware of the customer’s report and are following the matter up with our in-store team,” they said.

“We’ve organised a voucher for the customer to apologise for their experience.”

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