Woolworths shopper furious over disgusting state of online order

·News Reporter
·3-min read

While some fruit and vegetables can have a short shelf life, some Woolworths customers have reported receiving rotting produce within a short time of purchasing it.

Multiple Woolworths customers have questioned the store’s quality control with some saying they’d received rotten fruit and vegetables in both their online orders and after shopping in-store.

Taking to the Woolworths Facebook page on Thursday, one customer shared photos of her recently purchased pineapple, kiwifruits, and strawberries, saying most were “rotten and bruised”.

“What on earth is going on with Woolworths fruit?” she wrote alongside images of the poor quality produce.

Rotting fruit on chopping board.
Customers have said the rotting fruit is a great inconvenience with most of it being inedible. Source: Facebook

“So disappointed. Really puts me out when every piece of fruit is rotting and bruised while I’m making school lunches!

“Not impressed Woolworths. Definitely going to try Coles from now on.”

Meanwhile, a second customer reached out to the retailer via their Facebook page with a similar issue.

Sharing a picture of a packet of rotting Qukes baby cucumbers, the customer explained they'd received the rotting produce in their online order.

“Received these in my online shop today… yuck!” the customer wrote alongside the image.

“Very dead Qukes. Ugh,” another customer replied.

Rotting Qukes from Woolworths that were delivered to a customer. Source: Facebook
These Qukes were delivered to a customer in with their online order. Source: Facebook

Woolworths accused of poor quality control in orders

This isn’t the first time a customer has reported poor quality fruit and vegetables from the store.

One customer recently shared that her online order was full of produce that was brown, bruised, or rotting.

“I used to love the convenience of online shopping but with the poor quality of produce I continue to receive I’ve had to go shopping right after the deliveries anyway,” the customer wrote.

“What’s worse is the way Woolworths have handled this, instead of addressing the issue of quality with the store, they continue to supply rotten produce and are not refunding my money or honouring the refund and replace freshness guarantee.”

What to do if you receive poor quality produce from Woolworths

Customers who aren't satisfied with produce purchased in a store or online from the retailer can have the item replaced or refunded by Woolworths as part of their fresh or free guarantee.

Customers can do this either in-store or through the Customer Hub.

"Our Fruit and Veg teams in store and our team of personal shoppers who handpick online orders are focused on ensuring we provide our customers with great fresh produce every time," a Woolworths spokesperson told Yahoo News Australia. 

"We may not always get it right, and if customers are ever unsatisfied with the quality of their product, we’ll replace it under our Fresh or Free guarantee.

"We’re disappointed to see that these items were well below our usual standards and we’ve contacted the customer to apologise and make it right."

The retailer, which serves around 20 million customers each week, has multiple quality control checks in place to ensure food quality is maintained.

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