Woolworths stuns mum with kind act for heartbroken daughter: 'I cried'

A Woolies shopper has been moved to tears after staff at her local store went above and beyond to help her heartbroken daughter.

Sharing her experience on the Woolworths Facebook page, the mum from Ipswich in Queensland reached out to Woolworths after her daughter misplaced her "beloved doll."

"I know she just looks like an average doll but baby 'Bonnie' meant absolutely EVERYTHING to my daughter and she was absolutely heartbroken. She has cried every day since," the mum shared in her post.

"She first fell in love with her doll when she stumbled across her in the Christmas toy collection at our local Woolworths. It really was love at first sight and it was the only thing she asked Santa for."

The picture shows the entrance to a Woolworths shop
The mum from Queensland reached out to Woolworths staff for help, but she never expected the kindness she encountered. Source: Getty Images

The mum went on to say that her daughter and Bonnie were inseparable, leaving her daughter devastated when she lost her.

Kindhearted act shocks mum

When she wasn't able to easily find a replacement doll in store, the woman decided to reach out to Woolworths via social media to see how she could source a new one.

But what happened next left her completely lost for words.

"I contacted Woolworths via Facebook Messenger to see if any of the stores would hopefully have one somewhere, I was willing to drive the distance to repair my daughter's broken heart," the mum wrote.

"They took my address and said that they would be in touch in a couple of days. Well... a week later, I still hadn't heard anything but a brand new baby was delivered to our doorstep. FREE OF CHARGE!! I was so grateful, I cried."

Woolworths kind act
The woman posted a picture of her daughter with the replacement doll to the Woolworths' Facebook page, sharing her gratitude for the kindness she received. Source: Facebook

The extremely grateful woman said her daughter "couldn't believe it" when her new doll arrived and lovingly named her JoJo.

The woman finished her post by saying, "My daughter's heart has been repaired and I will be forever grateful."

A Woolworths representative responded to the post saying they're glad Jojo arrived safely.

"We care deeply, so we're excited to hear that baby JoJo is settling in happily. If you need any further help, please don't hesitate to ask us in a PM. Have a great day!" The representative said.

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