Video trouble shooting
What kind of Internet connection do I need
We recommend viewing from a wired connection with a download bandwidth of at least 700Kbps. However you may require higher speeds if the channel producer is encoding at a higher bitrate. To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on WiFi and mobile internet), so running 3 tests is recommended. As a general rule your download bandwidth must be greater than the bitrate of the channel you’re trying to view.
How do I view the live broadcast?
Viewing takes place in the browser. This means that the broadcast is compatible with most major browsers on most major operating systems. We recommend upgrading your browser whenever possible. Please make sure to enable cookies and turn off pop-up blocker when viewing.
Does my browser require any plug-ins?
Always use the latest version of Adobe Flash. Check your version of Adobe Flash (and upgrade if necessary) at the following link: http://www.adobe.com/software/flash/about/ We recommend upgrading to the latest version of Java: http://www.java.com/en/download/index.jsp
The Livestream player isn't loading (I'm getting a spinning wheel), what could be the problem?
Please ensure that you have javascript and cookies enabled and that you have no security settings or ad-blockers that could be preventing you from loading the stream. If you do have an ad-blocker such as AdBlock plus installed, uninstalling this should resolve the issue.
Ensure that you have Flash player 10.0.32 or above installed (you can download the latest Flash player here: http://www.adobe.com/go/getflash
Ensure that you don't have a Firewall or network security setting in place which could be blocking Flash playback
The player loads but the video is stuttering or choppy, what could be the problem?
In order to view streaming video you will need a broadband connection. Ensure that your connection speed is sufficient by visiting http://www.speedtest.net You should have at least 700Kbps downstream for reliable playback of medium quality video. Changing the quality on the player to low may improve this if you are on a weak internet connection.
If you are on a wireless connection try switching to a wired connection, or move closer to the wireless router for a stronger signal.
If you are running other bandwidth intensive programs you may want to quit out of these as they could be taking away from your available bandwidth.
If you are on a shared internet connection others may be using bandwidth intensive programs that are reducing your available downstream bandwidth
If you experience video stalling problems only during full-screen mode, try lowering your desktop resolution.
How do I watch in full screen?
Move your mouse over the Player and click the "Full" button to enter Full Screen mode. Press ESC to exit out of full screen mode.
How do I adjust the volume?
Volume controls are located on the player itself. Click the speaker icon to turn volume on and off and move the slider upend down to adjust the volume level
Can I view on a mobile device?
You can view the broadcast from many other mobile devices
No video appears
You might need to clear out your browser cache.
Android
Start your browser.
Tap Menu, and then tap More.
Select Settings.
Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.
Chrome
In the browser bar, enter: chrome://settings/clearBrowserData
Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data)
From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
Click Clear browsing data.
Firefox
From the Tools or History menu, select Clear Recent History.
If the menu bar is hidden, press Alt to make it visible.
From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
Click the down arrow next to "Details" to choose which elements of the history to clear. Click Clear Now.
Internet Explorer 9 and 8
Click Tools, and select Delete Browsing History…
Deselect Preserve Favorites website data, and select Temporary Internet files, Cookies, and History.
Click Delete.
Internet Explorer 7
From the Tools menu in the upper right, select Delete Browsing History…
To delete your cache, click Delete files…
To delete your cookies, click Delete cookies…
To delete your history, click Delete history...
Click Close, and then click OK to exit.
Mobile Safari for iPhone OS (iPhone, iPod touch, iPad)
To clear cache and cookies:
From the home screen, tap Settings, and then tap Safari.
At the bottom of Safari's settings screen, tap Clear cookies and data, or Clear Cookies and Clear Cache. Confirm when prompted.
To clear history:
From the home screen, tap Safari.
At the bottom of the screen, tap the Bookmarks icon.
In the lower left, tap Clear.
Tap Clear History.
Opera
From the Opera menu, select Settings, and then Delete Private Data…
In the dialog box that opens, select the items you want to clear, and then click Delete.
Safari
From the Safari menu, select Reset Safari…
From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.
