Stranger's act of kindness after woman 'humiliated' at theatre: 'I had to crawl'

Despite the 'humiliating' ordeal, one stranger helped to turn her night around.

After a night at the theatre didn't end up as planned for one Canberra woman this past weekend, a stranger's act of kindness made all the difference.

With a recently dislocated ankle and fractured fibula, Jess was worried the tickets she purchased last month to watch her favourite comedian Steve-O perform would go to waste.

Since her injury, the Canberra woman has been using a mobility scooter to get around. However when she called up the theatre to ask about access using the scooter, she was allegedly told she couldn't bring it in because it constituted a potential "fire hazard". Unperturbed, she decided to still attend by relying on crutches.

The outside of Canberra Theatre Centre can be seen at night with the sign luminous in the dark. This is where a stranger's random act of kindness made an injured woman feel better she claims venue staff didn't give her wheelchair access.
Jess claims the theatre were unable to accomodate her motor scooter. Source: Canberra Theatre Centre

However the process of getting to her seat proved more difficult than she imagined.

"I was exhausted and in so much pain from the walk I couldn't get up the stairs to my seat," Jess told Yahoo News Australia. "Eventually I had to crawl as one of the workers carried my crutches."

Sweet act from 'concerned random stranger'

Despite the "humiliating" ordeal, it led to a heart-warming moment when a "lady in row H" handed her a spontaneous gift — a copy of the comedian's book, with a handwritten message on two post-it notes.

"Hello friend, I wanted to make sure your memory of tonight wasn't ruined by the venue not accomodating your needs," the note said.

"I hope this makes you smile, that you enjoyed the show and your leg is better soon. A concerned random stranger."

The cover of the black book is covered with two purple post-it notes with the handwritten message.
The stranger handed Jess her copy of the comedian's book in hopes it 'made her smile' despite having to crawl to her seat in front of a busy theatre audience. Source: Supplied

Delighted by the act of kindness, the young woman took to social media to thank the mysterious stranger who provided a splash of positivity to her night. Many online were quick to empathise Jess's story.

"Sorry that has happened to you. I broke my fibula two years ago and it was so so painful. And crutches sucked," one woman wrote.

"I saw them take ur (sic) crutches, I hope you enjoyed the show as much as we did," another wrote.

According to the Canberra Theatre Centre website, patron's accessibility needs can be accommodated when the team are contacted, however, they are unable to provide special assistance if tickets are booked online.

"The system automatically allocates the best available seats without taking your access needs into account," the website reads.

They explain theatre seats need to be removed to provide "satisfactorily" accommodate wheelchair bookings, with staff prioritising people with disabilities who visit the box office for ticket collection.

Despite being exhausted from the embarrassing exertion, Jess said the act of kindness had the desired effect, meaningfully perking up her mood.

"It's great to see there are kind people around us," Jess wrote.

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