'What a waste': Customer slams Coles over delivery gripe

A Coles customer has hit out at the supermarket over a gripe with Click and Collect amid the coronavirus pandemic.

A Canberra shopper wrote on the supermarket’s Facebook page she previously opted to not have plastic bags included with her online shop, but since coronavirus gripped the globe, the option was removed.

However, with little to no new cases being reported in NSW and the ACT, the customer questioned why she could not refuse the bags.

“I’ve been using your Click and Collect service in Canberra, and ALWAYS say no to the plastic bags,” she wrote.

“Since Covid kicked off, however, I haven’t been given the option to say no to the bags. Given things are getting back to normal in the ACT, are you going to give us back the option to refuse the bags? I now have a pile of bags that I’ve paid for but never wanted in the first place.

Pictured is a pile of Coles plastic bags that were part of a shopper's Click and Collect order.
The shopper hit out at Coles over the use of plastic in her Click and Collect order. source: Facebook

“I’m trying to reduce my plastic usage, not increase it.”

Another customer commented on the post and suggested Coles set up a buy back scheme for customers who have accumulated the unwanted bags.

“I have kilos of them. To the point where I now have no option but to throw them out,” the customer commented.

“What a waste of money.”

Coles also commented apologising for the hassle, and advised the customer to get in touch with the Coles Online Team directly to assist with the enquiry.

It’s not the first time a customer has hit out at Coles over the use of plastic in online orders.

In July, a Melbourne woman was angered over the number of plastic bags used for home delivery, with just one or two items per bag.

A vehicle sits in the click-and-collect service area outside a Coles Supermarket.
Customers have asked Coles to bring back the option to refuse plastic bags for Click and Collect orders. Source: Getty

“It would be nice if there was a cardboard box option for delivery from Coles, even if it costs more they decompose and can be put in household recycling,” the woman said.

Coles said at the time the bags were essential to keep items together during the shopping process and were necessary for health and safety reasons.

In November, a shopper was furious after she received her vegetables wrapped in individual plastic bags.

Coles said however, it could not omit the bags due to health and safety reasons with some products.

Yahoo News Australia has contacted Coles for comment.

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