Coles customer suffers 'severe' injury from MasterChef item

·News Reporter
·3-min read

A concerned Coles customer has slammed the retailer online after an incident involving her MasterChef frying pan left her with "severe burns".

The customer recently posted to the Coles Facebook page where she revealed details about the incident.

“Although those MasterChef fry pans cook well, they definitely aren’t up to Australian Standards,” she wrote.

“Just severely burnt my hand on the obviously not heat resistant handle.”

MasterChef frying pan. Source: Facebook
The customer wanted to warn others of the risk. Source: Facebook

The customer concluded the post by slamming the retailer for the means by which she received the cookware.

“I’ll happily accept the $1500 back that I spent on groceries just to receive the pan,” she said.

“Cheaper than a lawsuit.”

The MasterChef cookware promotion, which has now ended, required shoppers to obtain redeemable “cookware credits” by spending $20 or more at Coles.

‘It hurt’: Customer shares burn ordeal

Speaking to Yahoo News Australia, the customer, who wished to remain anonymous, said that she doesn’t usually shop at Coles, and only did so to obtain the MasterChef cookware.

She said the handle of the pan - which is from batch number B019D - overheated, causing her serious burns while she was cooking with it.

Handle of frying pan showing number B019D. Source: Facebook
The customer said Coles had 'ignored' her messages for some time. Source: Facebook

“I’m a nurse so I knew to instantly put my hand under cold water - thankfully the skin is nice and thick on the palm, but it hurt,” she said.

The customer also said she has other MasterChef pans that have inflicted similar damage.

“They get too hot - I have the small one too that’s burnt my hand before.

Coles responds to burn claims

A Coles spokesperson told Yahoo News Australia they have been in touch with the customer to discuss her claims.

“We have contacted the customer and are investigating the matter with our supplier," they said.

"MasterChef cookware has been thoroughly tested by the supplier and Coles Product Technologist team to ensure it meets Australian product standards.”

The spokesperson also said that safety and care instructions for the MasterChef products can be found on their website.

Coles trolleys stacked together. Source: Getty Images.
The customer said she usually shops with Coles's competitor Aldi. Source: Getty Images.

The customer told Yahoo News that Coles sent her a Facebook message, stating that they are disappointed to learn about what had happened to her.

“We hope you’re feeling better soon, please be assured that we take these matters very seriously,” they said.

“We’ll be sure to pass all of your feedback along to the relevant teams so they’re made aware of this quality issue immediately.”

The message concluded with Coles asking the customer for personal details, in order to “make a claim”.

Customers share anger over Coles promo fails

A Facebook user responding to the woman’s post stated that the issue is widespread.

“I hope your hand is okay, many have reported similar [gripes],” they wrote.

Coles’s “freebie” promotions have been met with widespread criticism on social media, after several customers reported instances of product faults.

Several customers have reported that their MasterChef knives snapped in half while cooking.

Customers had also slammed the promotion on social media, after low stock meant some customers missed out on redeeming their points, despite meeting the criteria to receive MasterChef stock.

Following the MasterChef promotion, Coles launched a picnicware promotion, with similar qualifying rules for customers.

Coles customers have also taken to social media to criticise this new promotion, as low stock means customers are missing out.

Customers are also unhappy that they are being prompted to redeem their points in store, amid the Covid-19 pandemic and stay at home orders across the country.

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