'So disappointed': Coles shoppers outraged by Masterchef promo

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·News Reporter
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Coles customers have been left empty-handed after stock of their popular Masterchef cookware offer ran out before the promotion ended.

Shoppers who have been saving their points to cash in for the cookware have found most Coles stores have none or very little left.

The promotion, which can be accessed by FlyBuys members, offers shoppers points per shop which can be collected and used to redeem the cookware collection.

A Coles spokesperson confirmed that customers can earn cookware credits until the July 13, but will have until July 27 to redeem their credit.

However, the popularity of the kitchen range has meant many have been left with huge amounts of points, but nothing to spend them on.

“Is anyone else having trouble cashing in their MasterChef cookware points?” one person asked on the FlyBuys Fanatics Facebook page.

“Went in today and they said they are all out of pans and they won’t be getting a more. Not good enough.”

MasterChef stainless steel cookware range. Source: Getty Images
Many Coles customers are disappointed they've missed out on the MasterChef stainless steel cookware range. Source: Getty Images

Customers who have been following the promotion, which is set to end on July 13, responded to the post saying it was an "unrealistic" deal.

“It takes so long to collect those points. It needs to be more realistic in how many things you can get before the deal is over,” one person responded.

“Think if they can't supply they should give us a refund of $50 for the stockpot like they would charge us the half points/half cash if we only had half the points etc,” said another.

“Goodwill goes a long way to keeping shoppers happy.”

Masterchef cookware with Coles receipt.
Coles customers have been left with huge amounts of FlyBuys promotion points, but nothing to spend them on. Source: Facebook

Meanwhile, others took to the Coles Cooking Club Facebook page to question why there was such limited stock a week before the offer ends.

“I wonder what’s happening to the supply of MasterChef cookware,” one person wrote.

Other customers quickly commented saying they had been left disappointed by the deal.

“After finally having enough points to get the large frypan, it seems to be the one that's hard to find anywhere. I'm so disappointed,” one person said.

“I saw a sign today in my local Coles that they are having trouble supplying some items but are working on it,” commented another.

“My mum saved and saved to get the wok. When she finally had enough points, they were gone and she was told there were no more coming in,” commented a third.

Coles promotion 'just the luck of the draw'

Despite some customers sharing their disappointment, others said these offers simply came down to being in the right store at the right time or being lucky enough to bag the cookware piece you're after.

“It’s what happens when a promotion comes to an end, they don’t bring in any more stock on,” one person said.

“I don’t see why it’s not good enough, unfortunately, it’s what happens sometimes it’s luck of the draw if you accumulate enough points or not.”

“It’s clearly stated in terms and conditions while stocks last so why are you surprised? It happens every time and with every promotion. If they’re out of stock then they’re out of stock and you’ll miss out,” another said.

Coles promotion details revealed

While some customers have been left with seemingly useless points a week before the promotion was set to end, the terms and conditions state Coles accepts no liability if the cookware goes out of stock.

“Credits will only be available to be earned during the Campaign Period or until such time as there is no stock remaining of the cookware (whichever is earlier).

“Coles accepts no liability if cookware becomes unavailable, for whatever reason.”

A shopper walks out of Coles supermarket on in Melbourne, Australia.
The Coles promotion is due to end on July 13, but some stores have had no MasterChef cookware stock for over a week. Source: Getty

A Coles spokesperson told Yahoo News Australia there are still some stores with the limited edition cookware available.

"Our MasterChef cookware campaign is proving to be our most popular program to date with the highest participation rate across Australian households," the spokesperson said.

"As with many of our collectable programs, the MasterChef pots and pans are limited edition and while stocks last.

"We have a final drop of stock arriving in stores throughout the week so customers can still redeem cookware in-store or choose the convenient half credits, half-pay option."

The spokesperson went on to say that customers can contact the Coles Customer Care team if the product they are after is not available at their local store.

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