‘How is it possible?’: Woolworths delivery leaves family in shock

Nadine Carroll
·3-min read

A family from NSW has taken to Facebook after they unpacked their Woolworths home delivery to find ‘dodgy’ carrots, rotting onions and missing items.

“These were part of our home delivery tonight. The bag of carrots is use by tomorrow - even if it wasn’t already dodgy, I couldn’t eat a bag of carrots in one night... Also a whole bag worth of frozen groceries missing,” the frustrated customer wrote on the supermarket giant’s Facebook page on Tuesday.

The customers posted images of a bag of carrots with some that had appeared to have turned to mush, with the best before date showing recommended use by the next day, and two red onions that appeared to be rotting.

Mouldy onions and carrots from Woolworths.
'These were part of our home delivery tonight': A NSW family has asked Woolworths for answers after receiving this home delivery. Source: Facebook

The customers said the “dodgy” delivery wasn’t an isolated incident and that they often receive deliveries with missing items when placing an online order with Woolworths.

“I think this is about our fourth delivery in a row where items that were supposed to be delivered were not,” the man said.

“We never get an apology, just a refund,” the woman replied.

People on social media shocked by state of delivery

Facebook users seemed appalled by the state of the fresh food delivered and reacted strongly.

“How is this even possible? WTF,” one person commented.

A few people were concerned that those who relied on home deliveries for groceries were not receiving products of the highest quality.

a Woolworths customer complains about rotting food and missing items in delivery
The customers said the Woolworths delivery wasn’t an isolated incident, often receiving missing items when placing an online order. Source: Facebook

“I guess it’s their way of getting rid of produce they can't sell. Taking advantage of those who can't get to shops. Covid has certainly not helped,” one user insisted.

“The other thing that breaks my heart is what about the poor elderly that rely on delivery services like these? They can't use a whole loaf of bread for example in a day... (that's even if it's in date),” another person replied.

“Care factor for customer health? Zero. Care factor for profit margins? 100 per cent,” the original poster wrote.

The social media complaint comes as Woolworths is accused of packaging off cuts of meat to look like an eye fillet steak by a Sydney customer who described the alleged tactic as “disgraceful”.

Woolworths apologises for ‘below standard’ delivery

A Woolworths spokesperson said the supermarket was aware of the customer’s vegetable complaint and apologises “for missing the mark on this occasion”.

“We know it's frustrating when the quality of some products in our online orders aren’t up to our usual standard,” the spokesperson said in a statement.

“We’re keen to follow up with our in-store team and are awaiting more information from the customer to do so.

“If our customers have any concerns about the quality of the product they receive, we always encourage them to return the product back to their local store for a refund or replacement.”

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