An Adairs customer has slammed Australia Post on Facebook over their delivery of an online order marked “fragile”.
The Sydney woman purchased a planter from the homewares store and said it was mailed to her via the postal service.
Despite having a fragile sticker, the pot plant was destroyed by the time it arrived.
“My new planter from Adair’s finally arrived it’s a shame the courier threw it on my verandah. Shame shame shame Australia Post! The courier obviously does understand the meaning of Fragile! (sic)” the upset customer wrote in an Australia Post complaints Facebook group.
While many people in the group sympathised with the woman, the post sparked a debate over who was at fault for the broken item and whether it had been packaged appropriately by the retailer.
“Let’s not mention the obviously deficient packaging,” one user commented.
“There was plenty of packaging,” the Adairs customer insisted, adding she had only removed some of the packaging to take a photo.
“Adairs were not the problem the courier was,” she wrote.
“Auspost will tell u they don't have a ‘fragile’ service, therefore not their problem,” one person suggested.
“But they sell ‘fragile’ tape in their shops,” another person replied.
“Fragile means how far can we kick it and how high can we drop in from. Never put fragile on anything,” a third user wrote.
The woman replied to the messages and said Adairs had replaced the planter for her, luckily the replacement arrived in one piece.
An Australia Post spokesperson told Yahoo News Australia they would be following up with the customer complaint.
“While the vast majority of our mail arrives safely and on time, something has clearly gone wrong here and we apologise. We are following up on this and reaching out to the customer directly,” they said.
Yahoo News Australia has contacted Adairs for comment.
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