A shopper in coronavirus isolation has expressed despair after receiving a note from the driver that delivered his Coles groceries.
The driver left a handwritten letter behind explaining that “a few” of the customer’s items hadn’t been loaded onto their truck before it left the supermarket.
“Hi, apologies, a few of your items were not loaded on the truck. Please ring customer care for a full refund or for a re-delivery,” the letter, shared to the retailer’s Facebook page, read.
The customer said they were “not impressed” in their post to Coles, arguing the driver left behind half his order rather than just “a few” things.
“I am not impressed with the delivery service, I am in self quarantine and the delivery this morning was missing half of the items,” he wrote on Sunday.
He also claimed the driver’s note wasn’t entirely accurate, as he had tried unsuccessfully to get his groceries re-delivered, and was given a store credit in lieu of a refund.
“There was a note from the driver saying that I could get refunded or delivered, I called customer care but they did not offer to re-deliver these items,” he said.
“The only thing I got was a credit for the missing items.”
Coles ‘disappointed’ to hear of the shopper’s experience
A Coles employee wrote in response to the Facebook post that they were “disappointed” to hear about the shopper’s experience.
“Our online service is there to provide a convenient experience and we're sorry to learn that wasn't the case for you this time,” they wrote, requesting information to follow up his complaint.
Yahoo News Australia has contacted Coles for comment.
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