KFC have apologised for serving chicken to two vegetarian customers who thought they were purchasing the fast food chain’s vegan burger.
The couple, who did not want to be named, told the Liverpool Echo they were excited to visit the restaurant after the UK chain launched a Zero Chicken range, marketing it as a vegan option.
The woman said she and her husband ordered “two vegan meals” in the drive-thru of their local KFC, but ended up “physically sick” after consuming the food.
The woman said she became suspicious part way through the meal when her husband questioned why the packaging on their vegan meals were in the same ones as the standard chicken range.
"My husband had already finished his but I threw the rest of mine away. I was physically sick after," she told the Echo.
The couple said they then noticed a billboard advertising the Zero Chicken served in a green box instead of the signature red and white packaging they had been served.
The woman rang the restaurant who confirmed the couple had been mistakenly served chicken, leaving the customer even more confused as she said she had been offered an alternative vegan side when she ordered the meals.
"We asked for fries as a side and were informed they weren't vegan, so clearly it was understood what we ordered,” she said.
The vegetarian said she felt “disgusted” and wanted to warn others.
The fast food chain in the UK launched the Zero Chicken range on January 2 after successful trials in the US, advertising it on its website as a “meat-free alternative to our classic chicken fillet burger”.
The usual chicken patty is replaced with a vegan Quorn fillet, and coated in the company’s famous 11 herbs and spices.
KFC confirm vegan mix-up
A KFC UK spokesperson apologised to the couple and described the incident as "hands up – this isn’t great”.
The spokesperson said they were offered a full refund and replacement vegan burgers “on the house”, but the woman said she wouldn’t be returning.
“I wouldn't be willing to go back there,” she said.
A KFC Australia spokesperson wouldn’t confirm if there were plans to launch the vegan range locally, but told news.com.au “never say never”.
Do you have a story tip? Email: email@example.com.