TikTok user accuses Woolworths of chicken 'scam'

Yahoo News Australia

A Woolworths shopper has shared a video accusing the supermarket of including the soak pad in the weight of the chicken sold to customers.

The video has been doing the rounds on TikTok. It was shared just two days ago and has since accumulated more than 18,000 likes.

“Woolworths have been scamming us for years fam,” user @alwaystaketwo said in the caption.

A TikTok user found his Woolworths chicken to be underweight, until he added the soak pad to the scales.
A TikTok user found his Woolworths chicken to be underweight, until he added the soak pad to the scales.

The video shows the chicken being weighed on the scales and weighing in at 756 grams, however the packing of the Woolworths-brand breast claims to be 806 grams.

“Is this my extra 50 grams of chicken?” The user asks, adding the soak pad to the scales.

The weight then adds up to be 806 grams.

A Woolworths spokesperson told Yahoo News Australia the pre-packed chicken products available at the supermarket arechecked multiple times on scales certified for trade use” before the product hits the shelf.

The concern seems to be the chicken is underweight, and many people in the comments pointed out the soak pad absorbs the juices from the chicken.

“To be fair it was in the chicken when it. was packed,” one person said in the comments of the video.

“Just now its transferred to the pads.”

“Soak pads help maintain product quality in the pack as chicken does naturally lose moisture over time,” the Woolworths spokesperson added.

“Along with the tray and film, the soak pad is not included in the total purchase weight.”

A Woolworths spokesperson explained the soak pads were used to ensure the quality of the chicken. Source: AAP
A Woolworths spokesperson explained the soak pads were used to ensure the quality of the chicken. Source: AAP

In Australia chicken must be sold according to its weight.

“Suppliers must label food products with accurate weights and measures information (the quantity of food contained in a package),” Food Standards Australia and New Zealand says.

“Weights and measures declarations are regulated by the Australian National Measurement Institute and the New Zealand Ministry of Consumer Affairs.”

The Woolworths spokesperson told Yahoo News Australia customers concerned about the weight of their meat are encouraged to return the product to the store for a refund or replacement where needed.

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