'Shame': Flight attendant blasts 'disgusting' passengers over PA

·4-min read

A flight attendant has hit out at rude plane passengers over the public address (PA) system after staff were mistreated on a delayed flight.

The video of the flight attendant's speech was shared to TikTok by Brent Underwood, or @brentunderwood, who was also not impressed by the "dumb customers", judging by his caption.

In the video, the flight attendant is seen up the front speaking to passengers over the PA system, saying like everyone on board, the staff also experienced the delay.

"We have not eaten also, we’ve been delayed here, we’ve catered to you the entire flight and we do it because we love this job," he says.

Stills from a video of a flight attendant calling out rude passengers on an American Airlines plane.
A flight attendant called out passengers who were being disrespectful on a delayed flight. Source: TikTok/brentunderwood

"But the fact that we get insulted and mistreated by passengers over things that we cannot control — it is disgusting. 

"We’re just going to go to Charlotte because we do not want to escalate this, but shame on the passengers who have made this flight a living hell for the flight attendants."

The flight was flying from Los Angeles, California to Charlotte, North Carolina, fact-checking website Snopes reported.

However, the Charlotte Observer said the flight was diverted to Raleigh due to bad weather.

The initial video on Mr Underwood's TikTok has been viewed more than one million times and he has since shared other videos from the same flight.

In 'Part One' shared to his TikTok, Mr Underwood said one man told a flight attendant to "suck his D" when she asked him to put on a mask.

"He continued to talk junk," Mr Underwood said in a caption on his video, adding other passengers tried to calm the young man down.

The flight attendant gets on the PA system to address the unruly behaviour.

"Ladies and gentlemen, just an announcement that I need to make, and I need everyone to pay me attention right now," he says.

"I understand that the delays are frustrating. This is not something we can control, but one of the things that I will not tolerate is disrespect to any of my flight attendants. 

A stock image of an American Airlines plane.
Some passengers onboard the American Airlines flight made the trip a "living hell" for the crew. Source: Getty Images

"We will go back to the gate and you will get arrested if you disrespect any of my flight attendants onboard."

He said people need to comply when asked to put their masks on and if any "disrespect" was hurled at flight attendants, he would be more than happy to turn back around to Raleigh and hand people over to the police.

Another clip shows a flight attendant speaking to a customer about their mask.

In the caption of the second video, Mr Underwood said a flight attendant was called a "fat gorilla" and another passenger called the flight attendant a "drama queen".

One passenger called out to the flight attendants saying the passenger who called the flight attendant a drama queen "didn't mean it".

"They really didn't mean it, that's the hunger talking," they said, while someone asked if anyone had a Snickers bar.

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American Airlines responds to TikTok video

Speaking to the Charlotte Observer, Mr Underwood condemned the behaviour of his fellow passengers, saying there is "absolutely no excuse for it".

“It doesn’t matter what you look like. Everybody deserves respect. And everybody deserves to be punished equally for being a rude person like that. Why would you call a person a fat gorilla?” he said.

The flight from LA to Charlotte is usually anywhere between four hours to just over six, depending whether or not it is a non-stop flight or a connecting flight.

However, this particular flight was more than nine hours, the Charlotte Observer reported, and no one was arrested due to the incidents on board.

In a statement to the observer, American Airlines said crew members worked hard to uphold the federal mask mandate, which required people to wear them on aircrafts and at airports.

“We value the trust our customers place in our team to care for them throughout their journey, and we expect those who choose to fly with us to treat each other — and our team members — with respect,” the statement said.

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