Coles shopper 'triggered' by X-rated product on checkout display

  • Oops!
    Something went wrong.
    Please try again later.
·News Reporter
·2-min read
In this article:
  • Oops!
    Something went wrong.
    Please try again later.

A concerned mother has issued a plea to Coles to keep its checkout displays "G-rated" after a recent visit to a Tasmanian store.

On Tuesday, the woman was finishing up her grocery shopping at Coles in Kingston when she noticed X-rated products on the checkout display.

In a photo shared by the shopper, two boxes of Durex and SKYN condoms are displayed at the checkout alongside healthcare products including paracetamol, ibuprofen, sunscreen and Band-Aids.

Condoms at Coles checkout display
The mother was shopping at Coles’ Kingston store in Tasmania when she noticed the X-rated products on the checkout display. Source: Facebook/Getty

'I found it really triggering'

Speaking with Yahoo News Australia, the shopper confirmed she had never seen condoms displayed at the checkout at her local Coles, nor any other supermarket she has visited.

The busy Tasmanian mum said that she was unable to give feedback to staff while at the Kingston store as she didn't want to cause disruption.

"It was quite busy and I don't like confrontation or 'making a scene'. I found it really triggering seeing them there so thought others might too," she explained.

She has since reached out to the Coles customer service team to share her feedback.

Shopper makes public plea

The Tasmanian woman suggested that perhaps condoms be displayed elsewhere to keep the checkout displays suitable for everyone.

"Hi Coles. Just wondering if you'd consider keeping checkouts suitable for all ages?" she asked in a Facebook post.

"I know a lot of people complain these days and I'm not complaining. Just suggesting the idea that checkouts stay G-rated for those who don't want to see these and also for the children who don't need to know what these are yet," she added.

Coles empty self-serve checkout
The concerned shopper said she had never seen condoms displayed at the checkout of her local Coles before. Source: Getty

Coles responds: 'Range is based on customer feedback'

Coles' mixed selection of products available at checkout is popular for people who have forgotten to grab items when shopping, such as healthcare items.

Additionally, Coles places these items at checkout for those who may be embarrassed to carry personal items around the store.

Shoppers walk outside Coles supermarket
Coles said that the range of products at checkout is based on customer feedback and data. Source: Getty

A Coles spokesperson told Yahoo News Australia that the range of products at checkout is based on customer feedback and sales data.

"Coles offers a selection of items conveniently located at the register that includes drinks, snacks and healthcare items," said the spokesperson.

"This range is based on customer feedback and sales data that shows proven demand for last-minute medicinal and family planning products."

Do you have a story tip? Email: newsroomau@yahoonews.com.

You can also follow us on Facebook, Instagram, TikTok and Twitter and download the Yahoo News app from the App Store or Google Play.

Our goal is to create a safe and engaging place for users to connect over interests and passions. In order to improve our community experience, we are temporarily suspending article commenting