Almost 50,000 toll users charged double due to system error

·News Reporter
·2-min read

Thousands of E-Toll users have been overcharged on NSW roads this month, with almost 50,000 drivers paying double what they should.

The duplicate transactions were caused by a "system error", Transport for NSW told Yahoo News Australia.

Transport for NSW issued an apology on Friday to the 45,194 E-toll users impacted by the technical error, confirming a "thorough investigation" is underway.

NSW toll roads have cost drivers $10 billion. Source: Getty
Thousands of NSW drivers were overcharged on toll roads this month in NSW. Source: Getty

"On behalf of Transport for NSW, we apologise to our customers for the inconvenience and any possible distress this has caused," a Transport for NSW spokesperson said.

"We will be conducting a thorough investigation to find the root cause of the issue, to ensure that this does not happen again."

All affected customers will be contacted and will receive a full refund of the overcharged amount.

Transport for NSW confirmed customers don't need to do anything and that refunds will happen automatically.

In February, the Labor Party called on the NSW government to install signs which indicate the cost of tolls, insisting drivers should be made aware of "fluctuating toll prices".

Opposition roads spokesman John Graham revealed tolls have cost NSW drivers "over $100billion".

According to a report commissioned by the inquiry last year, drivers make around one million trips on tolled roads and tunnels in and out of Sydney each year, Seven News reported.

Woman's hands on steering wheel
Tolls have cost NSW drivers over $100 billion. Source: Getty

New $22,000 fine for disrupting Sydney traffic

The NSW government proposed a hefty $22,000 fine on Thursday for protestors who block roads and railway lines on busy Sydney roads.

NSW Deputy Premier Paul Toole flagged his intention after a string of climate change protests disrupted roads and train lines, but the announcement has been slammed by some.

The harsh penalty currently applies to the Sydney Harbour Bridge, but it will likely be extended to cover major tunnels and bridges across Greater Sydney.

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