The parents of a toddler who died in "suspicious" circumstances in foster care a year ago pleaded with Department for Child Protection staff to check on her welfare in the last weeks and hours of her life.
An investigation by The Weekend West has found that Timothy and Melinda grew increasingly worried about their 20-month-old daughter Kaylee and her older brother, who had been placed with relatives at a house in Boulder.
The couple reported a bruised cheek during an access visit on August 6 last year and again, on August 16.
They went into the DCP's Kalgoorlie office after a contact visit and asked for their children to be checked by their case officer.
Within two hours of that visit and report, Kaylee was taken to Kalgoorlie Regional Hospital, clinically dead from head injuries.
The major crime squad launched an investigation.
But a year later, no charges have been laid and Kaylee's parents have been left with scant information on what happened to her during the two hours between the access visit that caused so much concern, and the injuries that caused her death.
They are preparing a negligence case against the State.
"I told the DCP my baby was coming to visits with bumps on her head and scratches," Melinda said.
On August 16, during their last access visit at Hungry Jack's in Kalgoorlie-Boulder, Kaylee was drowsy and didn't want to play.
"She didn't want to talk or smile, she just wanted to sit next to me. When I went to touch her head she didn't want me to," Melinda said.
Melinda added that when she went into the DCP office to voice her concerns, she was told the case officer "was busy and wouldn't be available till Monday". The couple caught the bus home.
An hour later, police knocked on the door and took them to the hospital.
They claim that they were reporting concerns to the case worker for two months before Kaylee's death and were being fobbed off and told that the office was short-staffed.
DCP director general Terry Murphy said that was incorrect and a report from July last year "confirmed that contact was going well and no request to see anyone from the District Office was noted".
"They did, however, inform the contact supervisor on 6 August 2012 that they were worried about the care the children were receiving and noted a bruise on Kaylee's cheek," Mr Murphy said.
"The bruise on the child reported to the regular contact supervisor on 6 August was noted, but as an isolated incident, and being in the realm of injury sustained during normal childhood activity, was not deemed as something that required a priority response.
"On 9 August 2012 Kaylee had another contact visit and presented normally. No concerns were apparent or reported by her parents."
"They also reported concerns to the Department following their contact visit with their daughter on 12 August 2012, shortly before she was relayed to Goldfields Regional Hospital."
Mr Murphy said an internal review of the case, which will also be examined by the Ombudsman and Coroner, had found "that the key decisions and overall practice was consistent with policy and procedures".
"It also indicated where there could be opportunities to improve case management, staff training and compliance," he said.
He said it had not been established that the foster carers bore any responsibility for the injuries that caused Kaylee's death