A Coles customer’s delivery arrived covered in pasta sauce after one of the glass jars she ordered shattered on the commute to her home.
Not only were the Melbourne woman’s groceries coated in a layer of the sauce, but her front porch received an unsightly pasting as well.
The irate customer complained of not only the pasta sauce mishap, but also about some of the items she ordered being missing and some others being replaced with unsuitable items.
“I am appalled at the customer service and responsiveness! I’ve been trying to contact Coles online for a week now and [I’ve heard] nothing,” she wrote to the retailer’s Facebook page.
She explained it had been a disappointing first-time experience with the supermarket’s delivery service.
“Firstly, we didn’t receive all items [and] items which we were advised were out-of-stock were replaced with something different, which we did not want,” her post read.
“When delivered, the bags were packed horrifically. Heavy items [were packed] with light items, boxes [were] squashed [and] chip bags [were] near breaking.”
She said the “the icing on the cake” was realising the whole glass bottle of pasta sauce had shattered, causing there to be “glass and sauce all over our groceries and on our front porch”.
“That’s really not good enough. When handling glass items, there should be more care taken,” she wrote.
The woman argued there would be less likelihood of such issues if staff packed deliveries into cardboard boxes.
A Coles employee responded to her post apologising for the “hassle”.
“Thanks for reaching out. We're disappointed to hear of your experience with your Coles Online order as we pride ourselves on providing a convenient service for our customers,” a comment read.
They asked the woman to send a private message so they could investigate the matter.
Yahoo News Australia has contacted Coles for comment.
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