Coles accused of 'cost cutting' after shopper finds yoghurt tubs almost empty
After one Aussie revealed their disappointing buy, others also shared similar stories.
A Coles shopper has unleashed on the supermarket giant, accusing it of purposely half-filling yoghurt tubs in a bid to "cost cut".
After the Aussie shopper posted a video of their Coles brand mini-yoghurt tubs to social media, showing that "five out a pack of 12" were filled less than half way, other customers responded claiming the same thing had happened to them. In the video, the customer showed the banana, vanilla and strawberry flavours in the pack had been affected.
Coles shoppers speak out
One person said it was "good to know I wasn’t the only [one] to experience this", to which almost a dozen people responded. Another said "I'm so over having to return things, products are so expensive yet quality control is non-existent."
Others theorised the issue was probably due to a processing malfunction at the manufacturing facility.
'Machine error' to blame, one customer believes
"Could've been a machine error," a person said. "There'll be a batch number somewhere on the packaging, wait till a new batch is on the shelves and if it's the same as these, then it won't be a machine issue."
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The person who posted the video said that they eventually did get a refund for the yoghurts, after "sending a message to the Facebook account with photos". Yahoo News Australia has contacted Coles for comment.
A Coles spokesperson told Yahoo that the incident is being investigated.
“We always aim to provide quality products for our customers at Coles," the spokesperson said. "We can understand this customer’s concern and we are currently looking into this with our supplier, who has commenced an investigation”.
Coles encourages customers to return items they’re not happy with to their nearest store for a full refund or replacement.
The nation's major supermarkets including both Coles and Woolworths are currently the subject of a major inquiry into accusations of price gouging.
Coles and larger rival Woolworths Group, which together account for two-thirds of Australian grocery sales, have been accused by lawmakers of using their market dominance to put up shelf prices more than needed at a time when 13 interest rate hikes have left more people struggling to pay their mortgages and rents.
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