Australia Post Click Frenzy hack: How to avoid hated parcel problem

·News Reporter
·4-min read

Savvy shoppers across Australia are gearing up to get a head start on their online Christmas shopping tonight as a major online sale kicks off and Australia Post has provided them with a handy tip for avoiding hassles when their package arrives.

Click Frenzy Main Event sale works with hundreds of participating retailers, such as Target, Big W, The Iconic, David Jones, and more, to give shoppers access to thousands of deals and exclusive offers in one place and it starts at 7pm AEDT tonight.

The Main Event, or the 53-hour online mega sale, is Click Frenzy’s final sale event for the year and is predicted to be a massive parcel week for Australia Post.

Woman opens Australia Post package on couch smiling. Source: Australia Post
Click Frenzy's 'The Main Event' mega sale starts tonight at 7pm. Source: Australia Post

Australia Post Executive General Manager Business, Government and International, Gary Starr, said with more online retailers taking part in the sale and shoppers looking to get a head start on their Christmas shopping, the sale event will be even more popular this year.

“In recent months over half of all households across the country (5.8 million) have consistently been shopping online, driving national online purchase growth for the 12 months to the end of October to more than 18 per cent when compared to last year,” said Mr Starr.

Australia Post is encouraging customers to receive their parcels without having to wait at the post office by signing up to Australia Post’s free 24/7 Parcel Lockers.

November the most popular month for Christmas shopping 

Mr Starr said November is the most popular months for online Christmas shopping. 

“From our latest customer research, we know this growth will continue with over two-in-five shoppers intending to buy their Christmas presents online this month."

According to Mr Starr, shoppers told Australia Post that clothing, footwear, toys and books, movies and entertainment items will be the most sought-after gifts on everyone’s Christmas lists this year.

Meanwhile, many customers also indicated they will be purchasing specialty food, confectionery, alcohol and stationary supplies for their loved ones this festive season.

As Click Frenzy marks the start of the pre-Christmas sale period, Australia Post has been working hard to ensure they can keep up with the demand and make sure no one misses out.

Man dressed as Santa delivers a letter to an Australia Post box. Source: Getty Images
Australia Post has been working hard to ensure they can keep up with the demand this Christmas. Source: Getty Images

“We’ve got over 45 new and repurposed operational and retail sites up and running, additional planes in the air, over 4000 new team members coming on board, and we’re delivering on weekends when and where we need to – all to ensure we can get parcels to our customers as quickly as possible,” explained Mr Starr.

In the past 12 months, Australian household online purchases have increased by 3.5 per cent compared to the previous year, with 9.2 million people buying items online.

Online shopping has seen the fastest growth in NSW and the ACT, with purchases up more than 42.4 per cent and 68.4 per cent during October.

How customers can ensure they receive their parcels on time

Online shoppers can ensure they receive their parcels without having to wait at the post office by taking advantage of Australia Post’s free 24/7 Parcel Lockers.

Last week, Australia Post announced they will be providing free parcel lockers to customers over the busy Christmas period, meaning customers can pick up their packages at any time day or night.

The 24/7 lockers will be available across over 1,000 locations, in both retro and regional areas, for customers who receive a card indicating their package is awaiting collection.

Australia Post free 24/7 parcel lockers outside the post office. Source: Australia Post
Customers' packages will be placed in parcel lockers if they have a mobile phone listed on their account. Source: Australia Post

Customers can also rest assured knowing the parcel lockers will store their missed deliveries for free for 48 hours, before being transferred to the post office for collection.

However, parcels consisting of heavy items and those requiring ID to be collected, will be taken to the post office as per usual.

David McNamara, Australia Post’s General Manager of the Post Office Network, said the postal giant is always looking at ways to make delivering online purchases easier.

“Parcel lockers are a fast, safe way to have packages delivered, and we’re constantly adding more locations to give people even more choice about where they collect from," he said.

“We’re already seeing people really embracing the idea, particularly in regional areas, and it's also great news for our busy post office teams heading into what is set to be our biggest Christmas yet.”

Collecting your packages using Australia Post's new parcel lockers involves entering a one-time access code, which will be provided, into the locker’s computer system, to unlock the locker and retrieve the parcel.

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