Aramex driver's 'disappointing' attempt at delivering parcel

·2-min read

We've all opened our letterbox at some point to find a card that tells us a parcel delivery was attempted, however unfortunately was unsuccessful.

But for Sydney resident Ryan Bale, it didn't even get to that stage when his delivery driver approached his house.

He has been left fuming over an 'attempted delivery' he caught on his security camera — which showed the driver didn't even bother to approach the house with the package.

The footage shows an Aramex courier driver pulling up at Mr Bale's house, getting out and opening the back of the van then getting back in his vehicle and driving away.

Two screenshots from video: on left, a white van with a man in high-vis getting out of the drivers side and on the left: a man in a white van opening the back door
The 'attempt' was caught on the man's security camera. Source: Ryan Bale

Mr Bale then received an email from the courier company asking him to rearrange a delivery time.

"I was absolutely disappointed," Mr Bale told Yahoo News Australia.

"To the level you don't even want to ring up and express emotion at the phone agent because you know nothing will get done, and they'll continue doing this to others."

Aramex said nothing can be done

Mr Bale said he was at home when the parcel delivery was "attempted" adding to his disappointment. 

"They created a ticket to organise redelivery, but the ticket is blank and just states 'please redeliver' with no date or time," he said.

"The order was placed on November 11 and was already express one-day shipping, which came and past long before this attempt."

Mr Bale contacted the courier immediately after he received the email notification, but they said nothing could be done.

"They advised there's nothing they can do and will need to arrange redelivery," he said.

Mr Bale said he's emailed the retailer requesting a full refund and they can collect their item from the delivery company they've chosen.

"The last time I dealt with Aramex a 3-5 day delivery took 11 weeks," he said.

"No chance I'm going through that again."

Yahoo News Australia has contacted Aramex for comment.

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