AIA Health Insurance is offering up to 40,000 members cash back on the extras cover they’ve paid for that they could not use during the coronavirus lockdown.
Members would have been unable to access key extras services such as dental, physiotherapy, and optical services during the pandemic.
“We’re putting money back in our members’ pockets to support their financial wellbeing during this challenging time,” said AIA Australia chief health insurance officer Tim Tez.
Depending on the kind of cover the member has, AIA members are able to receive 50 per cent, 75 per cent or 100 per cent of their extras premiums back, minus any claims they may have made.
However, members won’t see the money immediately; customers who are eligible for a refund will be notified in January 2021, and the refund will be paid into their bank accounts in February 2021.
The most that an individual could get back could be $945.80 for individuals or $1,891.60 for families, but this would be for those on Platinum status who have AIA’s top extras product.
Members will have to have made at least one payment for an AIA Health Insurance policy between 1 April 2020 and 31 December 2020.
“As one of the newest health insurance brands on the block we want to show how we are going above and beyond at a time when Australians are assessing the value they get from their insurance and the take up of private health insurance is in question,” said Tez.
“It’s about educating our members on exactly what they are paying for when it comes to extras and ensuring we are there for them along the journey.”
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