Woolworths shopper's 'shocking' $800 grocery delivery: 'Can't explain it'
The shopper was off work unwell when the delivery arrived at her door – there was just one obvious thing missing.
A Woolworths shopper was "shocked" to find her grocery items sprawled outside her home with no bags in sight after ordering it through the supermarket's delivery service.
Samantha Dreha ordered $800 worth of groceries to her home in Darwin while she was off work unwell but couldn't quite understand why all the items were dumped at the front of her property without bags.
"I was shocked when I noticed my groceries were delivered without bags," she told Yahoo News. "I asked the delivery man and he apologised saying I was the second customer that day to have no bags."
Despite seeking clarity from the delivery driver she said he struggled to offer an explanation as "English [was his] second language".
Have you had an issue with your grocery delivery? Contact sophie.coghill@yahooinc.com
Shopper takes 'eight trips' to get groceries into unit
Dreha was left to carry all of the items up to her unit without any container, with the process taking eight trips up and down "internal stairs". She contacted her local store who told her they "can't explain" why there had been no bags included with her order. She finally got in touch with Woolworths' customer service team and was offered a $20 voucher.
"That shop was over $800, I feel being offered $20 is a joke," she said.
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Yahoo News understands a logistical issue meant bags were not available at the time of Dreha's delivery, meaning the items were still provided but without any carriers to put them in.
"While our teams work hard to provide a great online delivery experience every time, we don't always get it right," a Woolworths spokesperson told Yahoo News before apologising.
"We are sorry to hear about this customer’s experience."
"We encourage customers to contact us directly should something be amiss with their order so we can rectify it as quickly as possible," the spokesperson said.
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