Woolworths customers have been urged to pay close attention to their Everyday Rewards account after one woman found she had somehow banked $26,590 through the scheme to put towards her Christmas shopping – though she fears it's too good to be true.
"Just wondering how I can access the $26k I apparently have saved in three months towards Christmas?" she wrote, tagging Woolworths.
She also publicly shared the email she received, suggesting it may have been a "glitch". But nonetheless, she hoped she was entitled to the money because it pays to be optimistic, I guess.
"It doesn’t seem to be showing in my account," she said. "Although 26k would come in handy."
Woolworths responds to customer
The supermarket responded to the customer by asking for some personal details, with the promise they would look into the matter further.
Everyday Rewards, which was formerly known as Woolworths Rewards, is a loyalty program set up by the supermarket. With every purchase, customers can earn points and work towards discounts and prizes, rewarding them for shopping at the supermarket. However even Woolworths was taken aback by this particular shopper's impressive balance.
A Woolworths spokesperson, and party pooper, confirmed to Yahoo News Australia the shopper's Rewards balance was the result of a glitch.
Earlier, the company's PR team admitted the social media post had taken them by surprise.
"We have some really dedicated Bank for Christmas savers but even this caught us by surprise," a Woolworths spokesperson told 7News. "We’re following up with the customer directly."
Several shoppers have shared their saving hacks for the loyalty program online, with one highlighting the convenience of adding their digital rewards card to their phone wallet.
"It’s kind of useful if it means you don’t have to fumble for your cards at checkout. You just scan your phone and it does it all for you. So that part’s cool," Aussie shopper who goes by 'Dad’s Money Hacks' shared on TikTok. But nothing on how to replicate this apparent glitch.
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