Woman finds luggage 'totally destroyed' after short flight
A university student returned from an overseas holiday to find her suitcase had been ripped open and its contents smashed.
Jiwon Choi had just arrived back in London after a trip to the Spanish city of Seville and was gobsmacked by the condition of the case when collecting her luggage.
The PhD student took to Facebook to share a series of images, calling out easyJet for “totally destroying” her luggage – but she said their response just left her more outraged.
“An otherwise beautiful trip was ruined by this outrageous experience. I immediately reported at the easyJet service desk and also emailed them with photos attached the following day,” she wrote.
“Without any single word of apologies, they asked me to send more photos ‘clearly showing the brand of luggage’.
“I was also asked to provide information such as the number of wheels it had, and dimension of the suitcase – I had to take measures of this totally smashed suitcase for their documentation. This is absolutely unfair.”
Ms Choi said she was informed by an airline spokesperson that her suitcase had “fallen off from a cargo vehicle” and was possibly dragged the entire roadway.
“There is also a chance that it was jammed underneath the conveyor belt,” she said.
She reiterated in Facebook comments that she did not carry any dangerous or restricted items.
Yahoo7 News has contacted easyJet for comment.
