Uber introduces new safety feature for passengers 'in a rush'
Uber has introduced a new safety feature for passengers.
The ride share app said it has introduced a feature allowing passengers to report their driver during the journey.
Uber said from research it has found people are more likely to report bad drivers during the trip rather than after it.
“Whether you’re in a rush to catch the sunset at Bondi beach or en route to meet friends for drinks in Fitzroy, reporting incidents such as your driver manoeuvring dangerously around traffic, or driving too fast may not always be top of mind,” Uber said.
“That’s why, to provide riders with added peace of mind when travelling from A to B, we’re launching our On-Trip Reporting feature.”
It will allow passengers to report “non-emergency safety issues” during their trips.
“In the in app Safety Toolkit, riders will see a ‘report safety incident’ option (accessed by tapping the blue shield icon),” Uber said.
“This will enable them to report a non-emergency safety issue on their journey and will prompt a follow up from Uber’s Safety Team after the trip. For emergency situations and urgent safety issues, riders and driver-partners should contact emergency services by using the Emergency Assistance button in the app.”
Uber hopes the change will encourage people to share feedback about their rides.
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